Operations Lead: Drive KPIs, Coordination & Process Improvement

Ontime Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Ontime Group is seeking an Operations Executive in Dubai to support and manage daily business operations, ensuring smooth workflow across departments and high standards of service delivery. The role requires strong organizational, coordination, and problem-solving skills to monitor performance and resolve issues efficiently.

Responsibilities include daily operations management, performance monitoring, team coordination, process improvement, and issue resolution to align with company objectives.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• Minimum 2–4 years of experience in operations management or coordination.
• Experience in multi-branch, service-oriented environments is an advantage.
• Strong knowledge of operational workflows, KPI monitoring, reporting, and process improvement.
• Experience using MS Excel, reporting tools, and management systems.

Responsibilities

• Oversee daily operational activities to ensure smooth and efficient business operations.
• Monitor operational performance against KPIs, targets, and SLAs; prepare regular reports.
• Coordinate with operations teams to assign tasks and resolve issues.
• Identify opportunities to improve efficiency; assist in updating SOPs and workflows.
• Investigate service delays and coordinate with HR, Finance, IT, and Customer Service to resolve issues.

Skills

Organisational skills

Analytical thinking

Problem-solving

Communication

Coordination

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

MS Excel

Reporting tools

Operational management systems

Job description

Ontime Group is seeking an Operations Executive in Dubai to support and manage daily business operations, ensuring smooth workflow across departments and high standards of service delivery. The role requires strong organizational, coordination, and problem-solving skills to monitor performance and resolve issues efficiently.

Responsibilities include daily operations management, performance monitoring, team coordination, process improvement, and issue resolution to align with company objectives.