Field Operations Lead – On‑Site Performance

Justlife; Dubai; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Birthday day off (JustHoliday)

Free Justlife credits

Referral bonuses

Relocation support for international候

Job summary

Justlife is seeking an Account Executive — Home Cleaning to own daily on-ground operations for partner companies in Dubai. You will spot root causes in real time, coordinate cleaners and drivers, and drive measurable improvements in cancellation, reschedule, and on-time delivery.

You’ll work hands-on, visiting accommodations, checking fleets, and reading the metrics sheet to fix issues before they escalate. Fluency in English and UAE driving experience are a plus.

Qualifications

• 2–4 years of field-heavy operations experience (home services, facilities management, logistics, last-mile delivery)
• Ability to read data in the morning to identify fixes
• Strong on-ground problem solving with real-time root-cause analysis
• Experience managing a third-party workforce or vendor relationships

Responsibilities

• Own daily operational reality of assigned partner(s): visit sites, identify root causes, and close gaps before they compound
• Act as the on-ground single point of contact for cleaners, drivers, and partner management
• Ensure training, retraining, and deployments are executed on the ground
• Oversee onboarding and deployment of cleaners and drivers; address quality gaps
• Track daily metrics and implement fixes for scheduling, accommodation, vehicle maintenance, and absence patterns
• Build cadence with partner counterparts to shorten resolution time and ensure reliability
• Prepare to take on additional partners or larger accounts as reliability grows

Skills

Field operations

Operations analytics

Blue-collar team leadership

English fluency

Tools

Metrics tracking

On-ground coordination

Job description

Justlife is seeking an Account Executive — Home Cleaning to own daily on-ground operations for partner companies in Dubai. You will spot root causes in real time, coordinate cleaners and drivers, and drive measurable improvements in cancellation, reschedule, and on-time delivery.

You’ll work hands-on, visiting accommodations, checking fleets, and reading the metrics sheet to fix issues before they escalate. Fluency in English and UAE driving experience are a plus.