Operations Liaison Lead - Customer & Partner Success

Justlife.com; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Full training on ops tools

Medical insurance

Job summary

Justlife.com in Dubai seeks an Operations Support Executive to act as the bridge between customers and partners, ensuring bookings are delivered and customers are informed. This hands-on role fixes issues before they impact service, coordinating between crews and partners to keep operations running smoothly.

You will spot potential problems, guide teams, and help drive data collection and process improvements. The position is hybrid in the UAE with full training provided.

Qualifications

• 3+ years of experience in a customer support role, preferably in an operations-heavy business.
• Fluent in English and Hindi or Urdu to understand partners and crews and act on it with the customer.
• English proficiency at B2 (Upper-Intermediate) or above.
• Based in the UAE. Training in office, with weekly in-office presence thereafter.
• Comfortable using spreadsheets and operating a CRM day-to-day operations.
• Available to work 6 days a week.

Responsibilities

• Act as the bridge between customers and partners/crews, keeping both sides aligned.
• Help crews and partners improve day-to-day operations.
• Solve problems so crews and partners fulfil their jobs on time, driving higher completion rate.
• Help reduce fulfilment errors.
• Drive partner and crew-level initiatives (document updates, uniform data collection, and van information collection).

Skills

Customer support

Operations coordination

CRM software

Spreadsheets

English proficiency

Job description

Justlife.com in Dubai seeks an Operations Support Executive to act as the bridge between customers and partners, ensuring bookings are delivered and customers are informed. This hands-on role fixes issues before they impact service, coordinating between crews and partners to keep operations running smoothly.

You will spot potential problems, guide teams, and help drive data collection and process improvements. The position is hybrid in the UAE with full training provided.