Operations Support Executive

Justlife.com; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Full training on ops tools

Medical insurance

Job summary

Justlife.com in Dubai seeks an Operations Support Executive to act as the bridge between customers and partners, ensuring bookings are delivered and customers are informed. This hands-on role fixes issues before they impact service, coordinating between crews and partners to keep operations running smoothly.

You will spot potential problems, guide teams, and help drive data collection and process improvements. The position is hybrid in the UAE with full training provided.

Qualifications

• 3+ years of experience in a customer support role, preferably in an operations-heavy business.
• Fluent in English and Hindi or Urdu to understand partners and crews and act on it with the customer.
• English proficiency at B2 (Upper-Intermediate) or above.
• Based in the UAE. Training in office, with weekly in-office presence thereafter.
• Comfortable using spreadsheets and operating a CRM day-to-day operations.
• Available to work 6 days a week.

Responsibilities

• Act as the bridge between customers and partners/crews, keeping both sides aligned.
• Help crews and partners improve day-to-day operations.
• Solve problems so crews and partners fulfil their jobs on time, driving higher completion rate.
• Help reduce fulfilment errors.
• Drive partner and crew-level initiatives (document updates, uniform data collection, and van information collection).

Skills

Customer support

Operations coordination

CRM software

Spreadsheets

English proficiency

Job description

Operations Support Executive

United Arab Emirates Full-time hybrid 6 days per week

Keep every job on track and every customer in the loop

Every month hundreds of thousands of people across the GCC book a cleaner a beauty service a handyman or a healthcare visit through Justlife. Behind each of those bookings is a crew that has to be in the right place at the right time and a customer waiting to hear that it s all going to plan

We re looking for someone who sits between the two keeping partners and crews aligned solving the problems that stop jobs getting completed and making sure nothing falls through the gap

The Role

You ll be the bridge between our customers and our partners and crews helping them run smoother operations fulfil jobs on time and lift completion rates

It s a hands-on problem-solving role at the heart of how the service actually gets delivered

This is a problem-solving role not a message-passing one

We expect you to spot what s about to go wrong and fix it before the customer feels it

What You’ll Do

• Act as the bridge between customers and partners crews keeping both sides aligned
• Help crews and partners improve their day-to-day operations
• Solve problems so crews and partners fulfil their jobs on time driving a higher completion rate
• Help reduce fulfilment errors
• Drive partner and crew-level initiatives for example document updates uniform data collection and van information collection

What We Offer

• Full training on our operations tools and processes
• Employment visa sponsorship and medical insurance handled by the Justlife Partner entity

Working setup United Arab Emirates hybrid full-time 6 days per week In office for the first 5 days of training then once a week and from home the rest of the time

What We re Looking For

Must-haves

• 3+ years of experience in a customer support role, preferably in an operations-heavy business.
• Fluent in English and Hindi or Urdu you ll need to understand our partners and crews, and act on it with the customer.
• English proficiency at B2 (Upper-Intermediate) or above clear, confident spoken English.
• Based in the UAE. The first 5 days of training are in office, and after that you ll be in office once a week, at least.
• Computer literate comfortable using spreadsheets and able to operate a CRM for day-to-day operations.
• Available to work 6 days a week.

Nice-to-haves

• Arabic, to support our Arabic-speaking customers.
• Your own valid UAE residence visa.