Operations Lead: Last-Mile & Community Ops (UAE)

Amazon Inc.; Dubai; On-site; AED 100,000 - 160,000; Full time

Job summary

Amazon Inc. in the UAE seeks an experienced Operations Lead to design and launch new business models across MENA. You will oversee Community Ops rollout, CIR ownership, and risk mitigation with site teams, while leading 3P Store Operations and DSPs on last mile.

Fluent Arabic and English are required, with 1+ year in warehousing, logistics or customer-facing roles. UAE national preferred. The role emphasizes policy adherence, coaching, reporting, and sustaining high performance and safety across

Qualifications

• High school diploma or bachelor's degree.
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Fluent in Arabic (written and spoken).
• Fluent in English (written and spoken).

Responsibilities

• Drive Community Ops Expansion across Amazon Now and last-mile sites in UAE/MENA.
• Own end-to-end Community Issue Resolution (CIR) workflow for the country.
• Manage stakeholder relationships with building management and security teams; log interactions as tickets.
• Identify and mitigate community risks with site teams to prevent escalations.

Skills

Arabic fluency

English fluency

Customer-facing experience

Logistics experience

Education

Bachelor's degree

High school diploma

Job description

Amazon Inc. in the UAE seeks an experienced Operations Lead to design and launch new business models across MENA. You will oversee Community Ops rollout, CIR ownership, and risk mitigation with site teams, while leading 3P Store Operations and DSPs on last mile.

Fluent Arabic and English are required, with 1+ year in warehousing, logistics or customer-facing roles. UAE national preferred. The role emphasizes policy adherence, coaching, reporting, and sustaining high performance and safety across