Operations & Client Services Officer

XiFfin; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Structured training

Exposure to UAE corporate services

Diverse client portfolio

Collaborative environment

Job summary

XiFfin in Dubai is seeking an Operations & Client Services Officer to support the delivery of corporate services to clients. The role combines operations, client coordination, documentation, and regulatory support in a fast-paced environment.

You will manage multiple tasks, liaise with government authorities and service providers, and maintain accurate client records using Excel, contributing to compliance and excellent client experience.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, or a related field.
• 0–2 years of experience in corporate services, administration, operations, or client facing roles.
• Strong organizational and time-management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Professional and client-focused approach with the ability to communicate confidently with different stakeholders.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced working environment.
• Strong willingness to learn and develop knowledge of UAE regulatory frameworks, corporate services, and compliance processes.
• Ability to work independently while also contributing effectively as part of a collaborative team.

Responsibilities

• Support and coordinate applications relating to company formation, Golden Visas, and other corporate services.
• Review and prepare client documentation, ensuring information is accurate, complete, and compliant with relevant UAE regulatory requirements.
• Coordinate with government authorities, free zones, service providers, and thirdparty partners to facilitate the timely completion of applications and processes.
• Maintain accurate and up-to-date client records, trackers, reports, and internal systems, primarily using Microsoft Excel.
• Monitor application progress, deadlines, and outstanding requirements, proactively following up to ensure timely completion.
• Communicate with clients professionally and provide clear guidance on processes, documentation, requirements, and next steps.
• Understand client requirements and identify opportunities to introduce and support the delivery of relevant additional corporate services.
• Provide administrative and operational support across corporate tax, accounting, HR, and company-sponsored visa matters.
• Identify documentation gaps, process issues, or potential compliance risks and escalati
• Collaborate closely with internal teams to ensure a seamless and efficient client experience.

Skills

Time management

Communication

Attention to detail

Client coordination

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Excel

CRM software

Job description

We are a Dubai-based corporate services firm specializing in business setup, Golden Visa processing, corporate tax, accounting services, HR management, and company-sponsored visa solutions.

We support entrepreneurs, SMEs, and international clients in establishing, managing, and growing their businesses in the UAE, with a strong focus on efficiency, regulatory compliance, and high-quality client service.

Job Title: Operations & Client Services Officer

Department: Operations & Client Services

Location: Dubai, UAE Employment

Type: Full-time

Role Overview

We are seeking a proactive, organized, and detail-oriented Operations & Client Services Officer to join our team and support the smooth delivery of corporate services to our clients.

The role combines operations, client coordination, documentation, and regulatory support, making it ideal for someone who enjoys working in a fast-paced environment, managing multiple priorities, and building strong professional relationships with clients and external stakeholders.

The successful candidate will play an important role in ensuring applications and client requirements are handled accurately, efficiently, and in accordance with applicable UAE regulations.

Key Responsibilities

• Support and coordinate applications relating to company formation, Golden Visas, and other corporate services.
• Review and prepare client documentation, ensuring information is accurate, complete, and compliant with relevant UAE regulatory requirements.
• Coordinate with government authorities, free zones, service providers, and thirdparty partners to facilitate the timely completion of applications and processes.
• Maintain accurate and up-to-date client records, trackers, reports, and internal systems, primarily using Microsoft Excel.
• Monitor application progress, deadlines, and outstanding requirements, proactively following up to ensure timely completion.
• Communicate with clients professionally and provide clear guidance on processes, documentation, requirements, and next steps.
• Understand client requirements and identify opportunities to introduce and support the delivery of relevant additional corporate services.
• Provide administrative and operational support across corporate tax, accounting, HR, and company-sponsored visa matters.
• Identify documentation gaps, process issues, or potential compliance risks and escalati
• Collaborate closely with internal teams to ensure a seamless and efficient client experience.

Requirements

• Bachelor’s degree in Business Administration, Finance, Management, or a related field preferred.
• 0–2 years of experience in corporate services, administration, operations, or client facing roles.
• Strong organizational and time-management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Professional and client-focused approach with the ability to communicate confidently with different stakeholders.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced working environment.
• Strong willingness to learn and develop knowledge of UAE regulatory frameworks, corporate services, and compliance processes.
• Ability to work independently while also contributing effectively as part of a collaborative team.

Preferred Qualifications

• Basic understanding of UAE company formation, visa processes, PRO services, or corporate services.
• Exposure to documentation-heavy environments.
• Previous experience interacting with clients in a professional or corporate setting.
• Familiarity with maintaining operational trackers, client databases, or reporting systems.

What We Offer

• Structured training and hands-on exposure to UAE corporate services and regulatory processes.
• Opportunity to develop practical experience across business setup, visas, taxation, accounting, HR, and compliance.
• Exposure to a diverse portfolio of entrepreneurs, SMEs, and international clients.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression within the organization.