Operations Manager

GCCS GLOBAL MANAGEMENT CONSULTANCIES L.L.C; Dubai; On-site; AED 420,000 - 700,000; Full time

Job summary

GCC Group is seeking an Operations Manager for Corporate Services to lead the delivery engine across UAE and Saudi Arabia. You will own the processes for company formation, licence renewals, amendments, attestations, visa and Iqama processing, payroll support, and ongoing corporate administration.

You will maintain a live matter tracker, set priorities, and personally handle escalated or stuck cases. This role requires strong English communication, organizational excellence, and the ability to

Qualifications

• Bachelor's degree in Business Administration, Law, Management, or related field.
• 6+ years in corporate services/PRO/services/business setup with at least 3 in a management role.
• Deep working knowledge of UAE government processes across mainland and free zones.
• Experience with KSA platforms Qiwa Muqeem GOSI MISA; direct KSA delivery preferred.
• Track record running deadline-driven multi-client delivery with statutory consequences.
• Experience with KYC/AML client file requirements in regulated environments.
• Excellent organisation; ability to handle high volume of concurrent matters.
• Calm and decisive under pressure; client-facing English proficiency.
• Currently in the UAE with transferable visa or eligible for new employment visa.
• Arabic language skills preferred.
• Experience across UAE mainland and multiple free zones, and with RAK ICC or offshore structures.
• Familiarity with payroll and WPS operations in UAE or KSA.
• Experience in boutique or founder-led firms spanning strategy through execution.
• Professional certification in compliance, company secretarial practice, or project management.

Responsibilities

• Own end-to-end service delivery for client engagements including incorporations, licence renewals, amendments, attestations, visa and Iqama processing, payroll runs, and ongoing administration.
• Maintain a live matter tracker across client jurisdictions to ensure no expiry or filing deadline is missed.
• Allocate work daily, set priorities, and step in personally on escalated cases.
• Define, document, and improve standard operating procedures for recurring services.
• Set turnaround-time standards per service and report delivery performance monthly.
• Oversee UAE processing across DED, free zones, MOHRE, GDRFA, ICP, Amer, Tas-heel.
• Oversee KSA processing across Qiwa Muqeem GOSI MISA, Saudi Business Center, ZATCA and Absher.
• Maintain access credential protocols and authorisation matrices with strict controls.
• Track regulatory change and update procedures and client advice accordingly.
• Manage relationships with PROs and third-party centres in both markets.
• Act as senior operational contact for onboarding, deliverables, escalations and renewals.
• Run structured client onboarding including KYC and CDD file completion.
• Keep clients informed on matter status and communicate delays proactively.
• Monitor scope vs engagement letters and flag out-of-scope work for commercial approval.
• Ensure data protection and confidentiality across client records.
• Maintain licences, signatory authorities, and registrations current in both jurisdictions.
• Maintain incident and escalation logs and perform root-cause reviews when deadlines are missed.
• Lead, coach, and develop the operations team across offices.
• Set objectives, conduct performance reviews, manage capacity and hiring.
• Build cross-training so no service line relies on a single person.
• Maintain high standards without micromanaging.
• Own operational use of Zoho CRM, Zoho Books, Box tasks and drive adoption.
• Ensure billing triggers are captured and work is invoiced promptly.
• Produce management reporting on delivery volumes, turnaround times, renewals, capacity and risk.

Skills

Client-facing communication

Strong English (written/spoken)

Organisational skills

Deadline-driven

Process mindset

Leadership

Education

Bachelor's degree in Business Administration or related field

Tools

Zoho CRM

Zoho Books

Box

Job description

Operations Manager Corporate Services

GCC Group is a Dubai-headquartered corporate services legal structuring and capital markets group operating as GCC Solutions GCC Law Gulf Equity Partners and Gulf Trust with offices in Abu Dhabi Riyadh and Kuwait We are a small senior team serving founders family offices fund managers and international companies entering the Gulf

The role

The Operations Manager runs the delivery engine Company formation licence renewals amendments attestations visa and Iqama processing payroll support and ongoing corporate administration across the UAE and Saudi Arabia all move through this role It is hands-on management not oversight You will run the team own the processes take the stuck cases personally and carry accountability for deadlines that have statutory consequences when missed In a firm this size the person who holds the operational standard is the reason clients stay

Responsibilities

Service delivery

• Own end-to-end delivery of client engagements incorporations licence renewals amendments attestations visa and Iqama processing payroll runs and ongoing corporate administration
• Maintain a live matter tracker across every client and jurisdiction so that no licence expiry visa expiry filing date or payroll cutoff is ever missed
• Allocate work daily set priorities and step in personally on escalated or stuck cases
• Define document and improve standard operating procedures for every recurring service line
• Set turnaround-time standards per service and report delivery performance monthly

Government portals and regulatory processing

• Oversee UAE processing across DED free zone portals MOHRE GDRFA and ICP Amer and Tas-heel
• Oversee KSA processing across Qiwa Muqeem Mudad GOSI MISA Saudi Business Center ZATCA and Absher
• Maintain the register of client portal accesses credential protocols and authorisation matrices under strict access control
• Track regulatory change in both jurisdictions fees processes Saudisation and Emiratisation rules WPS requirements and update procedures and client advice accordingly
• Manage relationships with PROs and third-party typing and processing centres in both markets

Client management

• Act as the senior operational point of contact across the client portfolio onboarding kick-off recurring deliverables escalations and renewals
• Run structured client onboarding including document collection KYC and CDD file completion and engagement setup
• Keep clients informed on matter status and own the conversation about a delay before the client has to ask
• Monitor scope against engagement letters and flag out-of-scope work for commercial approval before it is done

Compliance and risk

• Ensure client files meet KYC AML and CDD requirements and that periodic reviews and remediations complete on schedule
• Maintain data protection and confidentiality standards across client records and credentials
• Keep the firm s own licences establishment cards signatory authorities and registrations current in both jurisdictions
• Maintain an incident and escalation log and run root-cause reviews when a deadline is missed or an error occurs

Team leadership

• Manage coach and develop the operations team across offices
• Set objectives run performance reviews and manage capacity and hiring needs
• Build cross-training so no service line depends on one person
• Hold the standard without micromanaging

Systems and reporting

• Own operational use of the firm s systems Zoho CRM and Books Box task tracking and drive adoption and data discipline
• Ensure billing triggers are captured work completed is invoiced promptly disbursements recorded work in progress visible
• Produce management reporting on delivery volumes turnaround times renewals pipeline capacity and operational risk

What we are looking for

Essential

• Bachelor s degree in Business Administration Law Management or a related field
• Six or more years in corporate services PRO services business setup or professional services operations including at least three in a management role
• Deep working knowledge of UAE government processes across mainland and free zones
• Demonstrable exposure to KSA platforms Qiwa Muqeem GOSI MISA with direct KSA delivery experience strongly preferred
• A track record running deadline-driven multi-client delivery where lateness carries statutory consequences
• Experience with KYC and AML client file requirements in a regulated or professional services environment
• Exceptional organisation able to hold a large volume of concurrent matters without dropping deadlines
• A process mindset documents standardises and improves rather than firefights
• Confident client-facing English written and spoken
• Calm and decisive under pressure particularly on government-deadline matters
• Currently in the UAE with a transferable visa or eligible for a new employment visa
• PreferredArabic language skills
• Experience across UAE mainland and multiple free zones, and with RAK ICC or offshore structures
• Familiarity with payroll and WPS operations in the UAE or KSA
• Experience in a boutique or founder-led firm where the role spans strategy through execution
• Professional certification in compliance, company secretarial practice or project management