Client Experience Executive – Urgent Hiring

Smart Zone; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Smart Zone in Dubai is seeking a Client Experience Executive to manage end-to-end business setup processes, including license applications, company formations, and coordination with government authorities and free zones.

You will verify documents, track progress in CRM, and ensure accuracy while supporting backend operations and client requests with confidentiality and professionalism. Familiarity with DED, MOHRE and immigration systems is preferred to ensure timely submissions.

Qualifications

• Proven experience in processing or documentation roles within the UAE business setup.
• Strong understanding of free zone and mainland setup processes and regulatory frameworks.
• Familiarity with government portals (DED, Immigration, MOHRE) and application systems.
• Excellent attention to detail and ability to handle multiple applications simultaneously.

Responsibilities

• Prepare and process trade license applications, amendments, renewals, and cancellations.
• Coordinate with government authorities for submissions.
• Ensure accuracy and completeness of submitted documents.
• Collect, verify, and maintain client documents for license processing.
• Track application progress and update CRM and internal systems.
• Handle notarization, translation, attestation, and legal documentation as required.
• Work with client service executives to fulfill requests on time.
• Liaise with PROs and government liaisons to track approvals.
• Provide timely updates on status of all client applications.
• Stay up to date with regulations across jurisdictions.
• Flag inconsistencies or risks in documents or processes.
• Support backend operations and confidentiality.

Skills

Attention to detail

Organizational skills

Time management

Multitasking

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

CRM Zoho

Job description

Position

Client Experience Executive

Industry

Business Setup & Corporate Services

Job Summary

The Client Experience Executive plays a critical role in executing the end-to-end business setup process. This includes managing documentation, submitting applications, and coordinating with government authorities and free zones to ensure smooth and timely processing of trade licenses, company formations, and related services.

Key Responsibilities

• License Processing & Company Formation
  • Prepare and process trade license applications, amendments, renewals, and cancellations.
  • Coordinate with relevant government authorities (e.g., DED, Free Zones, DMCC, MOHRE, Immigration, etc.) for application submissions.
  • Ensure accuracy and completeness of all submitted documents and forms.
• Document Management
  • Collect, verify, and maintain client documents required for license processing.
  • Track application progress and maintain updated records on CRM and internal systems.
  • Handle notarization, translation, attestation, and legal documentation as required.
• Internal Coordination
  • Work closely with client service executives to ensure client requests are fulfilled accurately and on time.
  • Liaise with PROs and government liaisons to track approvals and resolve any processing issues.
  • Provide timely updates to the internal team on the status of all client applications.
• Compliance & Accuracy
  • Stay up to date with the latest regulations and compliance requirements across various jurisdictions.
  • Ensure all applications meet legal and regulatory standards before submission.
  • Flag any inconsistencies or risks in client documents or application processes.
• Client Support (Backend)
  • Support the client service team with backend operations and documentation-related queries.
  • Maintain professionalism and confidentiality in handling client and company information.

Requirements

• Proven experience in processing or documentation roles within the UAE business setup or related industry.
• Strong understanding of free zone and mainland business setup processes and regulatory frameworks.
• Familiarity with government portals (DED, Immigration, MOHRE, etc.) and application systems.
• Excellent attention to detail and ability to handle multiple applications simultaneously.
• Proficiency in Microsoft Office and CRM tools (Zoho preferred).
• Strong organizational and time management skills.

Preferred Qualifications

• Bachelor’s degree or diploma in Business Administration or a related field.
• Minimum 2 years experience in a similar role in the UAE.
• Bilingual (English and Arabic) is an advantage.