Operations and Facilities Specialist

Stella Stays; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

A hospitality management firm in Dubai is seeking an Operations Specialist to oversee daily operations and enhance guest experiences. The ideal candidate will have a Bachelor's degree, experience in operations management, and superior organizational and communication skills. Responsibilities include conducting property inspections, managing guest requests, and preparing operational reports. Join us in delivering exceptional service and a welcoming atmosphere.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Proven experience in operations management, preferably in hospitality.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Conduct check-in/out inspections for guest satisfaction.
• Prepare daily, weekly, and monthly reports on operations.
• Answer guest requests promptly and professionally.

Skills

Management skills

Coordination skills

Communication skills

Organizational skills

Multitasking abilities

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Property management systems

Job description

Dubai, United Arab Emirates | Posted on 04/15/2026

We are seeking a highly organized and detail-oriented individual to join Stella Stays as Operations Specialist. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Assist with ad hoc administrative tasks as needed.
• Communicate with tenants in person, over the phone or via email and manage comments, suggestions and complaints. Update other team members accordingly when needed.
• Check ClickUp notifications and update tasks on a daily basis.
• Do viewings with prospective approved tenants when needed.
• Manage & organize building & unit keys.
• Communicate and send initial violation notice to tenants when applicable after thorough verification.
• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.