Senior Hospitality Professional / Guest Services Specialist

TownX Real Estate Development LLC; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Opportunities for career growth

Dynamic professional environment

Chance to create memorable guest experiences

Job summary

A premier property developer in Dubai is seeking a Senior Hospitality Professional to deliver exceptional 5-star guest services. The role demands over 5 years of experience in high-end hospitality, focusing on creating memorable experiences and managing guest interactions. Key responsibilities include personalizing guest service, coordinating with teams for seamless operations, and mentoring junior staff. This position offers opportunities for professional growth in luxury hospitality, ensuring a dynamic work environment.

Qualifications

• Minimum 5 years of experience in the hospitality industry, preferably in 5-star hotels.
• Strong communication skills and ability to handle guest inquiries with empathy.
• Ability to train and mentor junior staff in hospitality best practices.
• Ability to work in a fast-paced, dynamic environment while maintaining professionalism.
• Proactive, flexible, and guest-oriented mindset.

Responsibilities

• Deliver personalized, high-quality service to all guests.
• Manage guest inquiries and requests professionally.
• Coordinate with internal teams for seamless guest experiences.
• Maintain thorough knowledge of services, facilities, and local attractions to provide informed recommendations.
• Train and mentor junior staff in hospitality best practices and service excellence.
• Uphold the highest standards of presentation, etiquette, and professionalism.

Skills

Excellent interpersonal skills

Strong attention to detail

Problem-solving skills

Guest-oriented mindset

Guest-oriented mindset

Fast-paced environment

Job description

Senior Hospitality Professional / Guest Services Specialist

Dubai, United Arab Emirates | Posted on 02/11/2026

TownX Real Estate Development LLC is a premierproperty developer based in Dubai, renowned for crafting luxurious residentialcommunities. We are committed to excellence in design, execution, and clientexperience, consistently raising the standard of modern living in the UAE.

Role Summary

We are seeking a seasoned hospitality professional with over 5 years ofexperience in delivering exceptional 5-star guest services. The ideal candidatewill have a proven track record of creating memorable experiences, maintainingthe highest standards of service, and anticipating guest needs withprofessionalism and warmth.

Key Responsibilities:

• Deliverpersonalized, high-quality service to all guests, ensuring a 5-starexperience at every touchpoint.
  
• Manage guestinquiries, requests, and complaints with professionalism, efficiency, andempathy.
  
• Coordinatewith internal teams to ensure smooth operations and seamless guestexperiences.
  
• Maintainthorough knowledge of services, facilities, and local attractions toprovide informed recommendations.
  
• Train andmentor junior staff in hospitality best practices and service excellence.
  
• Uphold thehighest standards of presentation, etiquette, and professionalism.
  

Requirements

Qualifications:

• Minimum 5years of experience in the hospitality industry, preferably in 5-starhotels, resorts, or premium guest services.
  
• Excellentinterpersonal, communication, and problem-solving skills.
  
• Strongattention to detail and commitment to delivering exceptional guestexperiences.
  
• Ability towork in a fast-paced, dynamic environment while maintainingprofessionalism.
  
• Proactive,flexible, and guest-oriented mindset.
  

What We Offer:

• A dynamic,professional environment where excellence in service is valued.
  
• Opportunitiesfor career growth and skill development in luxury hospitality.
  
• A chance tocreate memorable experiences for high-profile guests.