Operations Analyst and Project Lead

Remotedxb; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Nelnet Business Services (NBS) seeks a Program Manager to develop and oversee client onboarding initiatives. You will track progress, coordinate with teams and partners, and manage budgets to ensure timely delivery of programs and outcomes.

You will prepare regular leadership reports, conduct orientation sessions, and create onboarding materials while gathering client feedback to improve processes.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 2 years of related experience or commensurate education.
• 2 years of experience working with FACTS operating systems.
• Advanced Excel skills: formulas, charts, Pivot Tables.

Responsibilities

• Develop, implement, and oversee programs and initiatives to meet objectives and deadlines.
• Track program progress and performance to meet milestones on time.
• Collaborate with team members, managers, and external partners for successful delivery.
• Manage program budgets by tracking expenses and ensuring cost-effectiveness.
• Prepare and present regular reports on program status to leadership.
• Coordinate orientation sessions and training for new clients.
• Prepare onboarding materials and provide ongoing support.
• Gather feedback from new clients to continuously improve onboarding processes.

Skills

Excel expert

Pivot Tables

Communication skills

AI knowledge

Education

Bachelor's degree in business

Tools

FACTS operating system

CRM software

Job description

Responsibilities

• Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines
• Track program progress and performance to ensure milestones are achieved on time
• Collaborate with team members, managers, and external partners for successful delivery
• Manage program budgets by tracking expenses and ensuring cost-effectiveness
• Prepare and present regular reports on program status and outcomes to leadership
• Conduct orientation sessions and organize training for new clients
• Prepare and maintain comprehensive onboarding materials and provide ongoing support
• Gather feedback from new clients to continuously improve the onboarding process

Requirements

• Bachelor's Degree in business-related field or equivalent experience
• 2 years of experience in a related field or commensurate education
• 2 years of experience working within FACTS operating systems
• Advanced computer skills, specifically Microsoft Excel formulas, charts, and Pivot Tables
• Strong verbal and written communication skills
• Knowledge of AI and technology solutions

Preferred Qualifications

• Experience with CRM software

About the Company

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions and nearly 12,000 K-12 schools globally.