Operation Coordinator

OnTime Group UAE; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

OnTime Group UAE in Dubai is seeking an Operation Coordinator - Mainland to manage daily operational activities for mainland services, ensuring compliance and smooth delivery.

You will handle documentation, scheduling, tracking service requests, and liaise with internal teams and external stakeholders to meet deadlines and quality standards.

Candidates bring strong operations management, customer service, and analytical skills; on-site work in the UAE with proficiency in MS Office is preferred.

Qualifications

• Experience in operations management and coordinating daily workflows.
• Strong customer service and communication skills.
• Analytical skills to review data and identify trends.
• Administrative abilities including documentation management and scheduling.
• On-site work in Dubai; UAE government services or business setup experience is an advantage.
• Proficiency in MS Office and basic digital tools; strong organizational skills.

Responsibilities

• Coordinate daily operational activities for mainland services.
• Manage documentation and administrative processes.
• Track service requests and liaise with stakeholders.
• Handle customer inquiries and resolve operational issues.
• Update records and prepare reports.
• Support continuous improvement across mainland operations.
• Assist with scheduling, follow-ups, and operational support as needed.

Skills

Operations Management

Customer Service

Communication Skills

Analytical Skills

Administrative Support

Education

Diploma or Bachelor's in Business/Operations

Tools

MS Office

Digital Tools

Job description

Company Description

OnTime Group UAE is a pioneering service provider with over 20 years of experience simplifying the lives of businesses and individuals across the UAE. As the first company in the Middle East to offer government services through the private sector, OnTime Group now serves over 1 million clients each year. The organization is built on expert knowledge, careful planning, hands‑on experience, speed of delivery, adherence to international standards, and strong professionalism. Its diverse portfolio includes entities such as OnTime Government Services, OnTime Business Setup, OnTime Healthcare, OnTime Property Registration, OnTime Interiors, OnTime Translation, OnTime Visa, OnTech, The Notary Public, Al Tasweyaat, Doctor OnTime, and Golden Cube, offering wide-ranging career opportunities in a dynamic environment.

Role Description

The Operation Coordinator - Mainland is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for coordinating daily operational activities related to mainland services, ensuring smooth service delivery and compliance with relevant regulations. The Operation Coordinator will manage documentation and administrative processes, track service requests, and liaise with internal teams and external stakeholders to meet timelines and quality standards. The role involves handling customer inquiries, resolving operational issues, updating records and systems, preparing reports, and supporting continuous improvement initiatives across OnTime Group’s mainland operations. The Operation Coordinator will also assist with scheduling, follow-ups, and operational support for government and business setup services as needed.

Qualifications

Candidates should possess strong Operations Management skills, with experience coordinating daily workflows and optimizing processes. Candidates should possess solid Customer Service and Communication skills to handle client interactions professionally and build positive relationships. Candidates should possess Analytical Skills to review data, identify trends, and support decision-making for operational improvements. Candidates should possess Administrative Assistance capabilities, including documentation management, scheduling, and accurate record-keeping. Relevant experience in government services, business setup, or service-oriented organizations in the UAE is an advantage. Proficiency in MS Office and basic digital tools, with attention to detail and strong organizational skills. Ability to work on-site in Dubai, manage multiple tasks, and collaborate effectively with cross-functional teams. Diploma or bachelor’s degree in Business Administration, Operations, or a related field is preferred.