Onsite IT Field Engineer — End-User Support Specialist

Halian | Managed Services, Recruitment Agency & Contract Staffing; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Halian Group is seeking an IT Field Engineer to provide day-to-day onsite technical support for end user hardware and software at educational institutions across the UAE, based in Abu Dhabi.

The role covers desktop and laptop maintenance, network connectivity, and software installation; you will document resolutions, meet SLAs, and keep customers updated.

Ideal candidates have a BSc in IT, 3+ years OS support, Office 365 experience, ITSM tool familiarity, and a UAE driving license.

Qualifications

• BSc. degree in a technical field related to Information Technology.
• Minimum three years in Operating Systems support, end user device troubleshooting & support.
• Customer service focused.
• Problem solving and innovation capabilities.
• Excellent communication skills, both written and verbal/nonverbal.
• Interpersonal Skills.
• Must have extensive Office 365 experience, all applications, with administration exposure if possible.
• Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc).
• Must have a basic understanding of networks.
• UAE driving license and own transport is essential.

Responsibilities

• This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
• You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
• You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed
• Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
• Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Skills

OS support

End user troubleshooting

Customer service

Communication skills

Interpersonal skills

Networks basics

UAE driving license

Education

BSc in IT or related

Tools

Office 365

Remedy

ManageEngine

ServiceDesk

Ivanti

Job description

Halian Group is seeking an IT Field Engineer to provide day-to-day onsite technical support for end user hardware and software at educational institutions across the UAE, based in Abu Dhabi.

The role covers desktop and laptop maintenance, network connectivity, and software installation; you will document resolutions, meet SLAs, and keep customers updated.

Ideal candidates have a BSc in IT, 3+ years OS support, Office 365 experience, ITSM tool familiarity, and a UAE driving license.