Service Desk Specialist — End-to-End IT Support

Halian; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Halian is seeking an experienced Service Desk professional to support educational institutions across the UAE. The role covers first-line technical investigation, incident ownership, and end-to-end ticket lifecycle management.

Requirements include a BSc in IT and at least 3 years in a service desk environment, plus fluency in Arabic and English. Proficiency with Remedy, ManageEngine, ServiceDesk, Ivanti is preferred. On-site UAE work.

Qualifications

• BSc. degree in a technical IT field.
• Minimum of 3 years IT support or service desk experience.
• Fluency in Arabic and English is required.
• Experience with ITSM tools (Remedy, ManageEngine, ServiceDesk, Ivanti).

Responsibilities

• Provide day-to-day IT helpdesk support for educational institutions in the UAE.
• Own incidents end-to-end from initial triage to resolution.
• Log, track and close tickets using the ITSM tool.
• Escalate to Level 2/3 or third-party vendors when needed.
• Communicate with users and maintain updates until resolution.

Skills

Arabic language

English language

Customer service

Communication

Education

BSc IT

Tools

Remedy

ManageEngine

ServiceDesk

Ivanti

Job description

Halian is seeking an experienced Service Desk professional to support educational institutions across the UAE. The role covers first-line technical investigation, incident ownership, and end-to-end ticket lifecycle management.

Requirements include a BSc in IT and at least 3 years in a service desk environment, plus fluency in Arabic and English. Proficiency with Remedy, ManageEngine, ServiceDesk, Ivanti is preferred. On-site UAE work.