Onsite IT Field Engineer - Education Support (UAE)

Halian | Managed Services, Recruitment and Contract Staffing Agency; Al Ain; On-site; AED 67,000 - 95,000; Full time

Job summary

Halian Group in the United Arab Emirates seeks an IT Field Engineer (Al Ain) to provide day-to-day onsite technical support for end-user hardware and software at educational institutions across the UAE.

You will maintain desktops, laptops, peripherals, telecom, and network systems, troubleshoot issues, install and update software, and document resolutions while keeping stakeholders updated and meeting SLA expectations.

UAE driving license and own transport are essential.

Qualifications

• BSc in a technical IT field.
• Minimum three years in OS support and end-user troubleshooting.
• Must have UAE driving license and own transport.
• Experience with Office 365 applications.

Responsibilities

• Provide day-to-day onsite IT support for end users across educational institutions in the UAE.
• Support desktops, laptops, peripherals, telecom, and network systems including hardware and software.
• Install, configure, and update end-user software and document resolutions.
• Provide regular progress updates to the Service Desk and end users until resolution.
• Meet SLA for work ticket requests, assess and prioritize incidents, and resolve critical issues.
• Take initiative to respond, resolve and follow up on customer service issues.

Skills

Customer service

Problem solving

Communication skills

Interpersonal skills

Networking basics

Education

BSc in IT

Tools

Office 365

Remedy

ManageEngine

ServiceDesk

Ivanti

Job description

Halian Group in the United Arab Emirates seeks an IT Field Engineer (Al Ain) to provide day-to-day onsite technical support for end-user hardware and software at educational institutions across the UAE.

You will maintain desktops, laptops, peripherals, telecom, and network systems, troubleshoot issues, install and update software, and document resolutions while keeping stakeholders updated and meeting SLA expectations.

UAE driving license and own transport are essential.