IT Field Engineer (Al Ain) (m/f/d)

Halian; Al Ain; On-site; AED 60,000 - 90,000; Full time

Job summary

Halian seeks an onsite IT Support Specialist to deliver day-to-day technical assistance for end-user hardware and software at educational institutions across the UAE.

You will troubleshoot desktops, laptops, peripherals, telecom and network systems, install and configure software, and document resolutions. Regular updates to end users and adherence to SLAs are required, with proactive follow-up to resolve issues promptly and professionally.

UAE driving license and own transport are essential.

Qualifications

• BSc in IT or related field
• Minimum three years in OS support and end-user troubleshooting
• Customer service oriented
• Excellent communication skills
• UAE driving license and own transport
• Extensive Office 365 experience with administration exposure if possible
• Experience with ITSM tools (Remedy, ManageEngine, ServiceDesk, Ivanti)
• Basic networking understanding

Responsibilities

• Provide day-to-day onsite technical support for end-user hardware and software at educational institutions across the UAE
• Support desktops, laptops, peripherals, telecom and network systems including hardware, software, OS, and connectivity
• Troubleshoot hardware and software issues; document resolutions; install/configure/update end-user software
• Ensure Service Desk/end users receive regular progress updates until resolution
• Meet SLA targets for ticket requests; assess and prioritize incidents
• Take initiative to respond, resolve and follow up on customer service issues in a timely manner

Skills

Customer service

Excellent communication

Interpersonal skills

Problem solving

Office 365 experience

Networking basics

Education

BSc in IT or related field

Tools

Remedy

ManageEngine

ServiceDesk

Ivanti

Job description

Client:

Our client is one of the leading IT Service provider.

Responsibilities:

• This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
• You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
• You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed
• Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
• Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Qualifications and Skills:

• BSc. degree in a technical field related to Information Technology
• Minimum three years in Operating Systems support, end user device troubleshooting & support
• Customer service focused
• Problem solving and innovation capabilities
• Excellent communication skills, both written and verbal/nonverbal
• Interpersonal Skills
• Must have extensive Office 365 experience, all applications, with administration exposure if possible
• Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc)
• Must have a basic understanding of networks
• UAE driving license and own transport isessential

Halian Group:

With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.