IT Support Engineer (Remote/Onsite)

Al Rostamani Group; Dubai; On-site; AED 66,960 - 89,280; Full time

Job summary

Al Rostamani Group in Dubai seeks an IT Support Engineer to provide first and second level end-user support with remote and onsite resolutions. You will handle incidents, installations and inquiries, support desktops, laptops, printers and peripherals, and ensure efficient problem management.

The ideal candidate has 1–3 years of technical support experience, solid IT hardware knowledge, and strong English communication. UAE work permit and relocation may be required.

Qualifications

• Bachelor degree with computer-related certificates.
• 1–3 years of technical support (onsite and remote).
• Solid hardware experience (laptops, desktops, printers, scanners and peripherals).
• Excellent English communication; ability to translate tech to user.

Responsibilities

• First and Second Level Support

Skills

IT Infrastructure

English communication

Team player

Troubleshooting

Workarounds

Proactive attitude

Hardworking

Active Directory

Microsoft Exchange

Manage Engine

ITIL awareness

Education

Bachelor Degree in any field, with Computer related certificates

Tools

Active Directory

Microsoft Exchange

Manage Engine Products

Job description

Al Rostamani Group in Dubai seeks an IT Support Engineer to provide first and second level end-user support with remote and onsite resolutions. You will handle incidents, installations and inquiries, support desktops, laptops, printers and peripherals, and ensure efficient problem management.

The ideal candidate has 1–3 years of technical support experience, solid IT hardware knowledge, and strong English communication. UAE work permit and relocation may be required.