Customer Experience & Call Center Agent

Al Tayer Group; Abu Dhabi; On-site; AED 73,000 - 106,000; Full time

Job summary

Al Tayer Group in Abu Dhabi seeks a receptionist to warmly welcome customers, manage phone inquiries, and support service bookings. The role involves guiding guests to the appropriate advisor, handling follow-up calls for feedback, and assisting with campaign telemarketing when needed.

Requirements include a high school certificate and 1–2 years of relevant experience, with strong communication and a professional appearance. UAE work environment and front-desk duties are covered.

Qualifications

• Customer service skills certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.

Responsibilities

• Welcome customers courteously and answer phones efficiently to assist until attended to.
• Support telemarketing activities during campaigns.
• Provide information, service bookings and guidance to present customers.
• Ensure customers are seated comfortably and directed to the appropriate advisor.
• Call customers to obtain feedback on visits to ATM.
• Maintain reception cleanliness and uphold housekeeping standards.

Skills

Customer service

Multicultural exposure

Groomed appearance

Excellent communication

Education

High school certificate

Job description

Al Tayer Group in Abu Dhabi seeks a receptionist to warmly welcome customers, manage phone inquiries, and support service bookings. The role involves guiding guests to the appropriate advisor, handling follow-up calls for feedback, and assisting with campaign telemarketing when needed.

Requirements include a high school certificate and 1–2 years of relevant experience, with strong communication and a professional appearance. UAE work environment and front-desk duties are covered.