Customer Interaction Center Representative Al Tayer Group Customer Service 06:29

AimGulf; Sharjah; Sur place; AED 33 000 - 50 000; Plein temps

Résumé du poste

AimGulf, a Dubai-based family-owned conglomerate, is hiring a Customer Interaction Center Representative for an on-site role. You will welcome customers, answer calls, provide information and book services while coordinating with service staff.

Requirements include 1–2 years of relevant experience and a high school certificate. A multicultural environment experience and a neat appearance are valued.

Qualifications

• Customer service skills or certification is an advantage.
• Experience in multicultural environments is preferred.
• Well groomed with a pleasant personality.

Responsabilités

• Be part of telemarketing activities during campaigns.
• Handle present customers or calls with information, bookings and guidance.
• Welcome service customers, seat them and keep them comfortable until attended by the Service Advisor.
• Direct customers to the relevant advisor.
• Call customers to obtain feedback on visits to ATM.
• Minimize waiting time and improve customer satisfaction.
• Assist reception with courtesy vehicles and cleanliness standards.

Connaissances

Customer service skills

Multicultural exposure

Well groomed persona

Formation

High school certificate

Description du poste

Job Title: Customer Interaction Center Representative

Work Mode: On-site

Date Posted: 26 October 2026

Job Reference/ID: 4601

Job Description / Role

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Key Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Experience Required

1-2 years relevant experience

Education Qualifications

High school Certificate

Skills Required

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality

Employment / Job Type

Full Time

About the Company

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry

Retail

Department / Functional Area

Customer Service

Closing Date

Not mentioned