Online Merchandiser | Retail | M&S

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking an Online Merchandiser to support trading execution across M&S websites and third-party Quick Commerce platforms. You will manage catalogue updates, content coordination, and platform optimization to boost conversions.

The role requires 3+ years in online merchandising, CMS experience (HCLDX preferred), and strong analytics and Excel skills. The position is full-time and on-site in Abu Dhabi, UAE, with a proactive, detail-oriented, team-focused mindset.

Qualifications

• Bachelor degree with 3+ years in Online Merchandiser, Web Content Manager, or Online Trading role.
• Experience with CMS platforms (preferably HCLDX) and eCommerce backends (KIBO, SAP).
• Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.
• Comfortable using web analytics tools (Google Analytics and dashboards).
• Strong MS Excel and reporting capability.

Responsibilities

• Execute day-to-day website updates on the KIBO platform.
• Support content teams by building landing pages, campaigns, and seasonal features.
• Support website refresh and merchandising activities to increase conversion.
• Coordinate with merchandising teams to ensure timely go-live of new products.
• Ensure products are accurately tagged, categorized, and optimized for search and SEO.
• Assist in testing and publishing content with high accuracy and customer experience.
• Manage product catalogue listings, stock sync, pricing, and availability on Quick Commerce platforms.
• Coordinate upload and maintenance of digital assets aligned with campaigns.
• Monitor platform KPIs (order availability, cancellations, delivery windows) and resolve issues with urgency.
• Adapt creative content for local relevance and platform guidelines.
• Liaise with teams to gather and upload marketing assets for campaigns (email, banners, push notifications, PPC).
• Build content briefs according to direction and trends.
• Maintain a tracker of go-live timelines across web and partner platforms.
• Collaborate with SEO and performance marketing teams for content optimization.

Skills

Organizational skills

English communication

Attention to detail

Multiplatform management

Proactive mindset

Team player

Local market adaptation

Education

Bachelor Degree

Tools

HCLDX CMS

KIBO

SAP

Google Analytics

Job description

We are seeking a capable and detail-oriented Online Merchandiserto support the operations and trading execution across M&S websites and third-party Quick Commerce platforms. The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset.

What you will do:

Description of Accountability:

Website Operations (KIBO)

• Execute day-to-day website updates using the KIBO platform.
• Support content creation teams by building landing pages, campaigns, and seasonal features.
• Support website refresh and merchandising activities to increase conversion.
• Coordinate with merchandising teams to ensure timely go-live of new products.
• Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
• Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience

Quick Commerce Platform Management

• Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.
• Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.
• Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.
• Adapt creative content (product names, descriptors, imagery) as needed for local relevance and platform guidelines.

Campaign Execution & Digital Asset Coordination

• Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).
• Build content briefs according to business direction and trends
• Maintain a tracker of go-live timelines across both web and partner platforms.
• Coordinate with SEO and performance marketing teams for content optimization and keyword usage.

Reporting & Analytics

• Generate and share daily/weekly reports on content status, product availability, platform performance and campaign execution.
• Provide insight-based recommendations to improve digital execution and site/platform KPIs.
• Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.

Desired Candidate Profile

Required Skills to be successful:

• Excellent organizational and time management skills.
• Strong written and verbal communication in English (Arabic is a plus).
• Detail-oriented with the ability to handle multiple platforms simultaneously.
• Proactive, reliable, and solutions-driven.
• Strong team player who can work independently and take initiative.
• Ability to adapt visual assets or content for local markets where needed.

What equips you for the role:

• Bachelor Degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.
• Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).
• Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.
• Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).
• Strong MS Excel and reporting capability.