Online Merchandiser - Ecommerce Trading

AlFuttaim; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

AlFuttaim is seeking an Online Merchandiser for its Ecommerce Trading operations in Dubai. The ideal candidate will manage website updates and product listings via the KIBO platform and ensure accurate online trading activities. This role requires a minimum of 3 years of experience in online merchandising and strong analytical skills.

Joining AlFuttaim offers exposure to multi-brand retail operations, digital innovation, and significant involvement in e-commerce accuracy and customer engagement strategies. The role promises to enhance your skills in CMS management and digital coordination.

Qualifications

• Minimum 3 years of experience in online merchandising, web content, or online trading.
• Hands-on experience with CMS platforms, preferably HCLDX.
• Strong written and verbal communication skills in English.

Responsibilities

• Execute day‑to‑day website updates through the KIBO platform and support accurate online trading.
• Coordinate with merchandising teams to ensure new products go live on time.
• Manage product catalogue listings across quick commerce platforms.

Skills

Online merchandising

E‑commerce trading

Website operations

KIBO platform

SAP

HCLDX

CMS management

Product catalogue management

Education

Bachelor's Degree

Tools

Google Analytics

MS Excel

Job description

Job Overview

Online Merchandiser – Ecommerce Trading (Dubai, United Arab Emirates)

Industry: Retail | Function: Merchandise Planning and Buying | Job Type: Full‑time | Experience: Minimum 3 years in online merchandising, web content, or online trading.

Key Responsibilities

• Execute day‑to‑day website updates through the KIBO platform and support accurate online trading activity.
• Build and update landing pages, campaign pages, seasonal features, and digital content areas based on business priorities.
• Support website refresh activity and online merchandising improvements to increase conversion and customer engagement.
• Coordinate with merchandising teams to ensure new products go live on time with accurate details, images, pricing, and categories.
• Tag, categorize, and optimize products for customer search, website navigation, and SEO performance.
• Test and publish digital content while maintaining high accuracy, brand standards, and customer experience quality.
• Manage product catalogue listings across Deliveroo, Foodpanda, Instashop, Grab, and other relevant quick commerce platforms.
• Maintain pricing, stock sync, product availability, images, descriptions, and listing quality across partner platforms.
• Coordinate uploads and updates of digital assets aligned with marketing campaigns, seasonal promotions, and trading plans.
• Monitor quick commerce platform KPIs including order availability, cancellation rates, delivery windows, fulfilment issues, and listing performance.
• Resolve platform‑level issues quickly by coordinating with internal teams and external platform contacts.
• Adapt product names, descriptions, imagery, and creative content for local market relevance and platform‑specific requirements.
• Liaise with marketing, content, e‑commerce, trading, and merchandising teams to gather assets for email, homepage banners, push notifications, PPC, and promotional campaigns.
• Prepare content briefs based on business direction, seasonal trends, product priorities, and digital trading needs.
• Maintain go‑live trackers for websites, campaigns, quick commerce platforms, product uploads, and promotional activity.
• Coordinate with SEO and performance marketing teams to support keyword usage, optimized product content, and improved digital visibility.
• Generate daily and weekly reports covering content status, product availability, platform performance, campaign execution, and operational issues.
• Provide data‑backed recommendations to improve digital merchandising, website performance, quick commerce execution, and customer experience.
• Work with the Trade Manager and trading teams to refine digital product presentation based on sales trends, availability, customer behaviour, and platform insights.
• Support continuous improvement in e‑commerce workflows, catalogue accuracy, campaign readiness, and reporting discipline.

Ideal Profile

• Bachelor's Degree is required.
• Minimum 3 years of experience as an Online Merchandiser, Web Content Manager, Online Trading Executive, Ecommerce Coordinator, or similar digital retail role.
• Hands‑on experience with CMS platforms, preferably HCLDX, and e‑commerce backends such as KIBO or SAP.
• Experience managing catalogue listings, stock availability, pricing, assets, and platform operations on quick commerce channels is a strong advantage.
• Comfortable using web analytics tools such as Google Analytics, e‑commerce dashboards, and partner platform reports.
• Strong MS Excel skills with the ability to manage trackers, reports, product files, performance data, and catalogue updates.
• Good understanding of e‑commerce merchandising, digital product presentation, SEO tagging, content accuracy, and customer journey improvement.
• Excellent organisational and time‑management skills with the ability to manage multiple deadlines and platforms at once.
• Strong written and verbal communication skills in English.
• Arabic language skills are an advantage.
• Detail‑oriented with the ability to review product data, images, content, pricing, and campaign assets accurately.
• Proactive and solutions‑driven, with the ability to identify issues and resolve them quickly.
• Able to work independently while collaborating closely with merchandising, trading, marketing, SEO, content, and platform teams.
• Comfortable adapting visual assets and product content for local markets and platform‑specific requirements.
• Commercially aware, reliable, and focused on improving digital execution, conversion, and platform performance.

Skills Set

• Online merchandising
• E‑commerce trading
• Website operations
• KIBO platform
• SAP
• HCLDX
• CMS management
• Product catalogue management
• Product tagging
• Product categorisation
• SEO content optimisation
• Search optimisation
• Landing page creation
• Campaign page management
• Seasonal content updates
• Digital asset coordination
• Quick commerce platforms
• Deliveroo listings
• Foodpanda listings
• Instashop listings
• Grab listings
• Stock sync
• Pricing updates
• Product availability tracking
• Platform KPI monitoring
• Order availability reporting
• Cancellation rate tracking
• Delivery window monitoring
• Content briefs
• Homepage banners
• Email campaign assets
• Push notification assets
• PPC asset coordination
• Go‑live tracking
• Google Analytics
• Platform dashboards
• E‑commerce reporting
• MS Excel
• Product performance analysis
• Digital merchandising insights
• Localized content adaptation
• Cross‑functional coordination

Benefits – Why Join Us

This role offers the opportunity to support digital growth within a major Retail business in Dubai, where e‑commerce accuracy, quick commerce readiness, campaign timing, and product visibility directly influence customer experience and sales. You will gain exposure to M & S digital operations, website merchandising, partner platform management, SEO coordination, analytics, and commercial trading execution within a multi‑brand retail environment that continually invests in digital channels and customer‑focused innovation.

Salary: AED 10,000 – 15,000 (estimated range; final offer confirmed by employer).

Equal Opportunity Employer

Gender: Any | Candidate Nationality: Any