Online Merchandiser - E-commerce and Quick Commerce

AlFuttaim; Dubai; Presencial; AED 100.000 - 160.000; Jornada completa

Descripción de la vacante

Al-Futtaim in Dubai seeks an organized Online Merchandiser to support digital trading and website operations for Marks & Spencer. You will maintain product catalogues, coordinate online campaigns, and manage merchandising across M&S sites and third-party quick commerce platforms.

The role requires CMS experience and attention to detail to ensure accurate information and timely launches. You will work with merchandising, marketing, SEO, and trading teams to improve product visibility, optimize

Formación

• Bachelor's degree in a related field is required.
• Minimum 3 years in online merchandising, web content management, or online trading.
• Experience with CMS platforms and e-commerce back-ends is essential.
• Familiarity with KIBO and SAP is preferred.

Responsabilidades

• Execute daily website content updates and merchandising activities on the KIBO platform.
• Coordinate landing pages, campaigns, and seasonal features with content teams.
• Support online campaigns and ensure accurate product information and categorization.
• Manage product listings and pricing across quick commerce platforms.
• Monitor performance metrics and optimize content to improve conversion.
• Collaborate with marketing, SEO, and trading teams for timely go-live dates.

Conocimientos

Online merchandising

Web content management

Online trading

CMS experience

Attention to detail

English communication

Educación

Bachelor's degree

Herramientas

HCLDX

KIBO

SAP

Google Analytics

Excel

Descripción del empleo

Online Merchandiser - E-commerce and Quick Commerce Job Snapshot Role: Online Merchandiser - E-commerce and Quick Commerce Location: Dubai, United Arab Emirates Industry: Retail Function: Merchandise Planning and Buying Experience: 3 years in online merchandising, web content management, or online trading Job Type: Full Time Work Arrangement: On-site

Position Overview Al-Futtaim is seeking an organized and commercially aware Online Merchandiser to support the digital trading and website operations of Marks and Spencer (M&S) in Dubai, United Arab Emirates. The role involves maintaining product catalogues, coordinating online campaigns, and managing merchandising activities across M&S websites and third-party quick commerce platforms. Working with merchandising, marketing, SEO, and trading teams, you will help ensure accurate product information, timely campaign launches, and a consistent online shopping experience. The position requires practical experience with e-commerce content management systems, strong attention to detail, and the ability to use performance data to improve digital merchandising execution.

Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Merchandise Planning and Buying Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

What You Will Do

• Website Operations and Digital Merchandising
  • Execute daily website content updates and merchandising activities using the KIBO e-commerce platform.
  • Work with content creation teams to develop and publish landing pages, promotional campaigns, and seasonal website features.
  • Support website refreshes and merchandising improvements designed to enhance the customer experience and increase conversion.
  • Coordinate with merchandising teams to ensure new products are launched online according to agreed schedules.
  • Maintain accurate product categorization, tagging, and search optimization to improve product visibility and discoverability.
  • Assist with testing, reviewing, and publishing website content to maintain accuracy and presentation standards.
• Quick Commerce Platform Management
  • Manage product catalogue listings, pricing, stock synchronization, and availability across third-party quick commerce platforms.
  • Support platform operations on Deliveroo, Foodpanda, Instashop, Grab, and other relevant delivery and commerce channels.
  • Coordinate the upload and maintenance of product images, descriptions, and promotional assets in line with marketing campaigns.
  • Monitor operational performance indicators, including order availability, cancellation rates, and delivery windows.
  • Identify and resolve catalogue, availability, and platform-related issues promptly to minimize disruption to online trading.
  • Adapt product titles, descriptions, imagery, and other digital content to meet local market requirements and individual platform guidelines.
• Campaign Execution and Content Coordination
  • Collaborate with internal marketing and merchandising teams to collect, prepare, and upload digital campaign materials.
  • Coordinate assets for email campaigns, homepage banners, push notifications, and pay-per-click advertising activities.
  • Prepare content briefs based on business priorities, commercial direction, and emerging market trends.
  • Maintain accurate campaign trackers and monitor planned go-live dates across company websites and partner platforms.
  • Work with SEO and performance marketing teams to improve product content, keyword relevance, and online visibility.
  • Ensure campaign materials are published accurately and within agreed timelines.
• Reporting and Performance Analysis
  • Prepare daily and weekly reports covering product availability, content updates, campaign execution, and platform performance.
  • Monitor website and quick commerce performance using available analytics tools and reporting dashboards.
  • Identify opportunities to improve digital merchandising, product presentation, and operational efficiency.
  • Provide practical recommendations based on trading results, customer activity, and platform performance indicators.
  • Collaborate with the Trade Manager and trading teams to refine merchandising activities using performance data and commercial insights.

Required Qualifications and Experience

• Bachelor 's degree.
• At least 3 years of experience in online merchandising, web content management, online trading, or a comparable digital commerce role.
• Practical experience working with content management systems, preferably HCLDX.
• Familiarity with e-commerce backend platforms such as KIBO and SAP.
• Exposure to, or direct experience managing, product listings and operations on quick commerce platforms is a strong advantage.
• Working knowledge of web analytics tools, including Google Analytics and platform reporting dashboards.
• Strong Microsoft Excel skills and experience preparing operational and performance reports.
• Understanding of online product catalogue management, website content updates, and digital campaign execution.

Skills and Competencies

• Excellent organizational and time management skills, with the ability to coordinate multiple activities and deadlines.
• Strong attention to detail when managing product information, promotional content, and digital assets.
• Clear written and verbal communication skills in English; Arabic language proficiency is an advantage.
• Ability to manage content and merchandising activities across several digital platforms simultaneously.
• Commercial awareness and an understanding of how digital merchandising supports online sales performance.
• Proactive approach to identifying problems, resolving operational issues, and improving processes.
• Ability to work independently, take initiative, and collaborate effectively with cross-functional teams.
• Flexibility to adapt product content and visual assets for different local markets and platform requirements.

About Al-Futtaim

Established in the 1930s and headquartered in Dubai, Al-Futtaim is one of the region's diversified privately held business groups. Operating across more than 20 countries, the Group has over 40,000 employees and business interests spanning automotive, financial services, real estate, retail, and health. Al-Futtaim represents more than 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks and Spencer. The Group focuses on digital innovation, artificial intelligence, sustainable business development, and strategic partnerships to support long‑term growth and customer value. Through its retail operations and international brand partnerships, Al-Futtaim continues to develop digital commerce capabilities and customer experiences across its markets.