Omnichannel Solutions Lead

LVMH

Dubai

On-site

AED 90,000 - 130,000

Full time

6 days ago

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Job summary

Sephora in the United Arab Emirates seeks an Omnichannel Technology Analyst to lead the end-to-end delivery of strategic omnichannel initiatives across Digital Commerce, Retail Technology, CRM, Loyalty, OMS, SAP and integrations. Translate business needs into scalable solutions, drive governance and deployment readiness, and measure improvements in customer experience and performance.

Collaborate with global teams and external partners, manage requirements, user stories, UAT, and ensure

Qualifications

5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
Proven ability to gather requirements, map processes, write user stories and coordinate UAT.
Exposure to eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
Experience supporting releases, incident follow-up, hypercare or operational handovers.
Clear communication and collaboration with business users, technical teams and external partners.

Responsibilities

Lead end-to-end omnichannel initiatives across Sephora Middle East aligning business needs with scalable technology solutions.
Bridge business and technology ensuring solutions meet operational, commercial and customer requirements while adhering to architecture standards.
Coordinate discovery, design, deployment, hypercare and handover with global and local teams.