Omnichannel Solutions Architect

Sephora USA, Inc; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Sephora USA, Inc. seeks an Omnichannel Technology Analyst to lead end-to-end delivery of omnichannel initiatives in the Middle East, connecting business, technology, and operations to deliver scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, and SAP integrations.

The role requires translating business needs into practical, value-driven solutions, managing requirements, and coordinating across global and local teams in a fast-paced beauty retail environment.

Qualifications

• Fluent English is required and Arabic or French is a plus.
• 5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
• Agile, Scrum, business analysis or project delivery certification is an advantage.

Responsibilities

• Translate business needs into practical omnichannel solutions.
• Act as bridge between business and technology across Digital, Retail, CRM, Loyalty and Operations.
• Support end-to-end delivery from discovery to deployment and operational handover.
• Coordinate delivery with Salesforce Commerce Cloud, OMS, SAP, CRM & Loyalty platforms, and APIs.
• Support deployment planning, Go/No-Go, production validation and operational readiness.
• Identify risks, dependencies and drive mitigation with stakeholders.
• Continuously improve omnichannel capabilities, governance, and service models.
• Prepare workshops, governance forums, and executive reporting across local and global teams.

Skills

Fluent English

Arabic/French helpful

Education

Bachelor’s degree in information technology or related field

Job description

Sephora USA, Inc. seeks an Omnichannel Technology Analyst to lead end-to-end delivery of omnichannel initiatives in the Middle East, connecting business, technology, and operations to deliver scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, and SAP integrations.

The role requires translating business needs into practical, value-driven solutions, managing requirements, and coordinating across global and local teams in a fast-paced beauty retail environment.