Omnichannel Technology Analyst

LVMH; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Sephora in the United Arab Emirates seeks an Omnichannel Technology Analyst to lead the end-to-end delivery of strategic omnichannel initiatives across Digital Commerce, Retail Technology, CRM, Loyalty, OMS, SAP and integrations. Translate business needs into scalable solutions, drive governance and deployment readiness, and measure improvements in customer experience and performance.

Collaborate with global teams and external partners, manage requirements, user stories, UAT, and ensure

Qualifications

• 5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Proven ability to gather requirements, map processes, write user stories and coordinate UAT.
• Exposure to eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Experience supporting releases, incident follow-up, hypercare or operational handovers.
• Clear communication and collaboration with business users, technical teams and external partners.

Responsibilities

• Lead end-to-end omnichannel initiatives across Sephora Middle East aligning business needs with scalable technology solutions.
• Bridge business and technology ensuring solutions meet operational, commercial and customer requirements while adhering to architecture standards.
• Coordinate discovery, design, deployment, hypercare and handover with global and local teams.

Skills

Business analysis

Technology delivery

User stories

Requirements gathering

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Tools

SFCC

OMS

CRM

APIs

Job description

Omnichannel Technology Analyst

At Sephora beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry Today Sephora continues to break with convention to drive its mission champion a world of inspiration and inclusion where everyone can celebrate their beauty With 56 000 employees in 35 countries we connect customers and beauty brands within the world s most passionate beauty community With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products fragrances makeup hair care skincare and much more

Position Purpose

The Omnichannel Technology Analyst leads end-to-end delivery of strategic omnichannel initiatives across Sephora Middle East connecting business technology operations global teams and external partners The role translates customer and business needs into scalable solutions across Digital Commerce Retail Technology CRM Loyalty OMS SAP customer-facing applications and enterprise integrations while driving governance stakeholder alignment deployment readiness operational handover and measurable improvements in customer experience efficiency and business performance This role connects business technology and operations through structured analysis and reliable delivery support It contributes to initiatives across digital commerce order management CRM Loyalty customer experience and retail technology while ensuring alignment with regional priorities and global standards You will excel and enjoy this role if you are ready to actively handle the following missions

OMNICHANNEL SOLUTIONS

• Support the project delivery of omnichannel solutions that enhance customer experience and contribute to Sephora s digital transformation objectives
• Act as the business and technology bridge ensuring solutions meet operational commercial and customer requirements while remaining aligned with enterprise architecture and global standards

END-TO-END PROJECT DELIVERY

• Support the execution of strategic omnichannel initiatives from discovery and requirements gathering through implementation deployment hypercare and operational handover
• Maintain project plans and track scope timelines risks dependencies budgets and resource requirements escalating variances that may affect agreed objectives and milestones

PLATFORM amp INTEGRATION COORDINATION

• Coordinate assigned solution delivery activities across multiple enterprise platforms including Salesforce Commerce Cloud SFCC Fluent Commerce OMS SAP CRM amp Loyalty platforms Retail Applications Middleware and APIs and Payment solutions
• Ensure integration dependencies technical requirements and business processes are aligned across all participating systems and teams

SOLUTION DESIGN amp BUSINESS ANALYSIS

• Collaborate with business stakeholders and technical teams to Define business requirementsAnalyze customer journeysMap operational processesIdentify system touchpointsReview solution impactsValidate technical and functional feasibilityEnsure proposed solutions deliver business value while improving customer experience and operational efficiency

DEPLOYMENT amp OPERATIONAL READINESS

• Support deployment planning cutover preparation Go No-Go documentation production validation and business readiness activities
• Coordinate release activities with global and local teams to support seamless production deployment and minimize customer and business disruption
• Coordinate hypercare activities support transitions and track operational stabilization following deployment

RISK amp DEPENDENCY MANAGEMENT

• Identify track and support the management of project risks including integration dependencies technical constraints resource conflicts operational impacts delivery challenges
• Contribute to mitigation plans coordinate agreed actions and support resolution through collaboration with business and technology stakeholders

CONTINUOUS IMPROVEMENT amp OPERATIONAL EXCELLENCE

• Support the ongoing optimization of omnichannel capabilities processes governance frameworks support models and customer experiences
• Identify and recommend opportunities for automation operational efficiency and service improvements across the digital ecosystem

STAKEHOLDER MANAGEMENT amp GOVERNANCE

• Build strong relationships with stakeholders across Digital Retail CRM Customer Service Finance Marketing Supply Chain Operations and Technology teams
• Prepare and support workshops steering committees governance forums status reviews and executive reporting while coordinating follow-up actions across local and global teams
• Track project delivery risks dependencies and implementation challenges
• Coordinate follow-up with relevant stakeholders and escalated critical issues to the Omnichannel Technology Solutions amp Support Manager

Qualifications and Experience

• 5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Practical experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
• Exposure to one or more areas such as eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Experience supporting releases, incident follow-up, hypercare or operational handovers.
• Bachelor s degree in information technology, Computer Science, Business, Engineering or a related field.
• Agile, Scrum, business analysis or project delivery certification is an advantage.
• Strong analytical, documentation and problem-solving skills with attention to detail.
• Clear communication and the ability to collaborate effectively with business users, technical teams and external partners.
• Ability to manage multiple priorities, follow through on actions and escal
• Customer-centric, curious and comfortable learning new platforms and processes.
• Fluent English; Arabic and/or French is a plus.