OCM Manager – Digital Transformation (SAP/Salesforce) UAE

3i Infotech Limited; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

3i Infotech Limited in Dubai is seeking an experienced Organizational Change Management (OCM) Manager to lead change, communication, training, and user adoption for a large-scale Digital Transformation Program in the UAE.

The role supports transformation across SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis, MuleSoft, and other integrated platforms, coordinating with business teams, project managers, and implementation partners.

Qualifications

• 8–12 years of OCM / Change Management experience.
• Experience with large-scale ERP / CRM / Digital Transformation programs.
• SAP and/or Salesforce transformation experience preferred.
• Strong stakeholder engagement, communication, training & business readiness experience.
• Experience managing SI/implementation partners and multi-vendor environments.
• Prosci / ADKAR certification is an advantage.
• Automotive / dealership / aftersales experience is a plus.
• GCC / Middle East transformation experience is a plus.

Responsibilities

• Develop and execute the OCM strategy and change management plan
• Lead stakeholder engagement, communication, and change impact assessments
• Drive training, business readiness, and user adoption
• Manage resistance and change-related risks
• Define and track adoption and readiness metrics
• Coordinate with business teams, project managers, product owners, and implementation partners
• Support go-live, hypercare, and change reinforcement

Skills

Change Management

Stakeholder Engagement

Communication

Training

User Adoption

Go-Live Support

Program Management

Tools

SAP S/4HANA

Salesforce Automotive Cloud

Proaxia VSS

Doxis

MuleSoft

Job description

3i Infotech Limited in Dubai is seeking an experienced Organizational Change Management (OCM) Manager to lead change, communication, training, and user adoption for a large-scale Digital Transformation Program in the UAE.

The role supports transformation across SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis, MuleSoft, and other integrated platforms, coordinating with business teams, project managers, and implementation partners.