CRM Transformation Lead: Strategy, CRM & Digital Engagement

Auxo Talent; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Auxo Talent is seeking a Manager in CRM Transformation to drive digital customer engagement initiatives across the Middle East, focusing on Salesforce and Microsoft Dynamics. You will shape CRM roadmaps, connect business requirements with technology, and lead regional rollouts while enabling users across markets.

The role requires several years of CRM project experience, strong communication and facilitation skills, and a university degree in business, engineering, or IT.

Qualifications

• Several years of project experience in CRM (Sales, Marketing & Service).
• Hands-on knowledge of Salesforce and/or Microsoft Dynamics.
• University degree in business, engineering, or IT-related field.

Responsibilities

• Lead or co-lead innovative CRM transformation projects across CRM strategy, and digital customer journeys.
• Define and implement CRM strategies aligned with chosen platforms.
• Design digital sales, marketing, and customer experience concepts for regional rollouts.
• Enable users on new processes and tools during deployments.

Skills

CRM project management

Salesforce

Microsoft Dynamics

Communication skills

Presentation skills

Facilitation skills

Arabic language proficiency

Education

University degree (business/engineering/IT)

Tools

Salesforce

Microsoft Dynamics

Job description

Auxo Talent is seeking a Manager in CRM Transformation to drive digital customer engagement initiatives across the Middle East, focusing on Salesforce and Microsoft Dynamics. You will shape CRM roadmaps, connect business requirements with technology, and lead regional rollouts while enabling users across markets.

The role requires several years of CRM project experience, strong communication and facilitation skills, and a university degree in business, engineering, or IT.