OCM Manager

3i Infotech Limited; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

3i Infotech Limited in Dubai is seeking an experienced Organizational Change Management (OCM) Manager to lead change, communication, training, and user adoption for a large-scale Digital Transformation Program in the UAE.

The role supports transformation across SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis, MuleSoft, and other integrated platforms, coordinating with business teams, project managers, and implementation partners.

Qualifications

• 8–12 years of OCM / Change Management experience.
• Experience with large-scale ERP / CRM / Digital Transformation programs.
• SAP and/or Salesforce transformation experience preferred.
• Strong stakeholder engagement, communication, training & business readiness experience.
• Experience managing SI/implementation partners and multi-vendor environments.
• Prosci / ADKAR certification is an advantage.
• Automotive / dealership / aftersales experience is a plus.
• GCC / Middle East transformation experience is a plus.

Responsibilities

• Develop and execute the OCM strategy and change management plan
• Lead stakeholder engagement, communication, and change impact assessments
• Drive training, business readiness, and user adoption
• Manage resistance and change-related risks
• Define and track adoption and readiness metrics
• Coordinate with business teams, project managers, product owners, and implementation partners
• Support go-live, hypercare, and change reinforcement

Skills

Change Management

Stakeholder Engagement

Communication

Training

User Adoption

Go-Live Support

Program Management

Tools

SAP S/4HANA

Salesforce Automotive Cloud

Proaxia VSS

Doxis

MuleSoft

Job description

We are looking for an experienced Organizational Change Management (OCM) Manager to lead change, communication, training, and user adoption for a large-scale Digital Transformation Program in the UAE.

The role will support transformation across SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis, MuleSoft, and other integrated platforms.

Key Responsibilities:

• Develop and execute the OCM strategy and change management plan
• Lead stakeholder engagement, communication, and change impact assessments
• Drive training, business readiness, and user adoption
• Manage resistance and change-related risks
• Define and track adoption and readiness metrics
• Coordinate with business teams, project managers, product owners, and implementation partners
• Support go-live, hypercare, and change reinforcement

Requirements:

• 8–12 years of OCM / Change Management experience
• Experience with large-scale ERP / CRM / Digital Transformation programs
• SAP and/or Salesforce transformation experience preferred
• Strong stakeholder engagement, communication, training & business readiness experience
• Experience managing SI/implementation partners and multi-vendor environments
• Prosci / ADKAR certification is an advantage
• Automotive / dealership / aftersales experience is a plus
• GCC / Middle East transformation experience is a plus