Ocean Freight Client Success Specialist

DHL; Dubai; On-site; Confidential; Full time

Job summary

DHL Global Forwarding in Dubai is seeking an Ocean Freight Customer Relations Specialist to support shipment execution, serve as the customer contact for information and issues, and help ensure on-time, compliant deliveries. The role emphasizes maintaining strong customer relationships and profitability across ocean freight operations.

The position targets individuals with vocational/technical certification and less than 2 years of experience, offering a gateway into a global logistics career

Qualifications

• Experience in ocean freight operations is preferred.
• Customer service and client relationship skills are essential.
• Familiarity with shipment documentation and regulatory requirements is a plus.

Responsibilities

• Administer shipment-related activities including booking receipt, documentation, and related transport.
• Act as the primary customer contact for shipment information, exceptions, and claims.
• Support routing and invoicing to meet service commitments while optimizing profitability.
• Ensure regulatory compliance for shipments and maintain accurate records.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Vocational/Specialized/Technical/Certification

Tools

Transportation Management System

Job description

DHL Global Forwarding in Dubai is seeking an Ocean Freight Customer Relations Specialist to support shipment execution, serve as the customer contact for information and issues, and help ensure on-time, compliant deliveries. The role emphasizes maintaining strong customer relationships and profitability across ocean freight operations.

The position targets individuals with vocational/technical certification and less than 2 years of experience, offering a gateway into a global logistics career