Ocean Freight Export EFCL Supervisor

DHL Global Forwarding; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

DHL Global Forwarding in Dubai seeks an Ocean Freight Export (EFCL) Supervisor to lead a team of Ocean Freight Specialists, improve productivity, and ensure regulatory compliance. The role focuses on maximizing gross profit, maintaining customer satisfaction, and building strong client relationships in a fast-paced logistics environment.

You will supervise operations, drive performance improvements, and collaborate with cross-functional teams to deliver high-quality transport solutions for

Qualifications

• Bachelor’s degree or equivalent required.
• More than 2 years of experience in ocean freight or supervisor role preferred.
• Strong leadership, communication, and customer-service mindset required.

Responsibilities

• Lead Ocean Freight Specialists to execute operational activities in line with standard procedures and compliance.
• Drive GP maximization and productivity while maintaining service quality.
• Develop relationships with clients, visit customers regularly, and pursue upsell opportunities.
• Ensure regulatory procedures for commodity and locations are followed for shipments.
• Monitor operations and customer feedback to identify and implement efficiency improvements.
• Act as first point of contact for customers or network issues and escalate as needed.
• Conduct regular performance dialogs and drive a safe, motivating team culture.
• Support the achievement of ocean freight productivity targets and adhere to global standard processes.

Skills

Leadership

Customer relation

Regulatory compliance

Team management

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

Job Description:

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do . - DHL Global Forwarding has an opening for a Ocean Freight Export (EFCL) Supervisor in Dubai, United Arab Emirates.

Steer a team of Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity and fostering a customer-centric culture while acting as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.

Join us in connecting people and improving lives!

In this Ocean Freight Export (EFCL) Supervisor position

• Steer a team of Ocean Freight Specialists to complete operational activities in line with GTOM, 1F1O, our service promise and regulatory compliance procedures and lead by example
• Drive GP maximization on team level while supporting the team to deliver quality and improve productivity
• Build close business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention
• Ensure teams implement the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Proactively monitor and improve operational performance and customer feedback and identify process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Listen to customers, regularly review customer feedback and drive customer-centric culture in the team
• First point of contact point for customers, suppliers or network related irregularities and responsible for escalation of issues that cannot be resolved at own level
• Conduct regular performance dialogs and Gemba walks to identify issues and drive performance improvement and create a safe and motivating atmosphere to openly discuss issues
• Participate to develop, maintain and achieve ocean freight productivity targets
• Ensure that teams adhere to the Global standard processes when executing shipments.

In area of OFR product

• Confirm and/or create transport orders, perform and optimize bookings
• Control, Prepare and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders

• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Maintain regular direct contact with customers
• Regular contact with other specialist departments
• Cooperate with 3rd parties e.g. external service providers
• Convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Own profitability of the team

Management Responsibility

• Supervise Ocean Freight Specialists

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• More than 2 years

We offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.