Nightlife Reservations Expert — Upsell & Guest Service

Addmind Hospitality; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Opportunity to work with leading group

Multicultural environment

Career development opportunities

Job summary

Addmind Hospitality in Dubai seeks an experienced Reservation Agent to manage table reservations, guest inquiries, and upsell opportunities for Be Beach. You will handle reservations via phone, WhatsApp, and email in a fast-paced nightlife setting.

Ideal candidates have nightlife venue experience, strong English communication, and proficiency with SevenRooms to deliver exceptional service during high-profile events and busy periods.

Qualifications

• Minimum 1 year of experience in nightlife, hospitality, or venue reservations.
• Proficiency with SevenRooms or similar reservation management systems.
• Proven experience upselling premium tables and packages.
• Fluent and professional English written and spoken.

Responsibilities

• Process and manage table reservations via phone, WhatsApp, and email with accuracy and professionalism
• Maintain SevenRooms system with current availability, pricing, and guest information
• Confirm bookings and communicate reservation details clearly to guests
• Handle last-minute changes, cancellations, and adjustments efficiently
• Coordinate reservations during high-profile events featuring DJs and special entertainment
• Liaise with front-of-house and management teams to ensure smooth guest arrivals

Skills

Nightlife experience

English communication

Upselling skills

Tools

SevenRooms

Job description

Addmind Hospitality in Dubai seeks an experienced Reservation Agent to manage table reservations, guest inquiries, and upsell opportunities for Be Beach. You will handle reservations via phone, WhatsApp, and email in a fast-paced nightlife setting.

Ideal candidates have nightlife venue experience, strong English communication, and proficiency with SevenRooms to deliver exceptional service during high-profile events and busy periods.