Guest Reservations Specialist - Upsell & Optimize

Accor Group; Dubai; On-site; AED 100,440 - 122,760; Full time

Benefits offered by this job

Ten free nights per year

Discounts on hotel stays

Career development opportunities

Inclusive work culture

Exclusive partner benefits

Job summary

Accor Group is seeking a Reservations Agent for the 25hours Hotel One Central in Dubai. This role involves facilitating smooth reservation processes, managing guest interactions, and maximizing revenue through effective upselling techniques.

The ideal candidate will have 1-3 years of experience in hotel reservations, proficiency in systems like Opera Cloud, and fluency in English and Arabic. The position offers various benefits including ten free nights annually and discounts across Accor properties.

Qualifications

• 1-3 years of experience in hotel reservations or front office, preferably in a 4- or 5-star property.
• Strong knowledge of reservation systems.
• Fluent in English and Arabic (both written and spoken).

Responsibilities

• Handle all reservation inquiries and modifications promptly.
• Identify guest needs and recommend suitable room types.
• Maintain accuracy in the PMS and reservation systems.

Skills

Reservation systems proficiency

Communication skills

Problem-solving skills

Guest-oriented approach

Multitasking abilities

Knowledge of revenue management

Tools

Opera Cloud

RESAweb

Synxis

Job description

Accor Group is seeking a Reservations Agent for the 25hours Hotel One Central in Dubai. This role involves facilitating smooth reservation processes, managing guest interactions, and maximizing revenue through effective upselling techniques.

The ideal candidate will have 1-3 years of experience in hotel reservations, proficiency in systems like Opera Cloud, and fluency in English and Arabic. The position offers various benefits including ten free nights annually and discounts across Accor properties.