Upsell-Focused Reservations Agent - Luxury Desert Resort

Bab Al Shams Desert Resort; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Bab Al Shams Desert Resort in Dubai seeks a Reservations Agent to drive guest bookings, handle inquiries, and deliver the brand’s service standard with warmth and accuracy.

The role focuses on maximizing revenue, inputting reservations in Opera, and coordinating with Concierge and Restaurants to ensure seamless guest experiences; UAE/GCC market knowledge and fluency in English are essential.

Qualifications

• Degree/Diploma in Hotel Management or equivalent is required.
• Knowledge of reservation and distribution tools is essential.
• Opera/Fidelio Knowledge is required.
• Proficiency with Microsoft Office applications.
• Excellent communication skills and fluent English are essential.

Responsibilities

• Handle room reservations and act as main contact for inquiries.
• Convert inquiries into contracted business and maximize revenue.
• Input reservations accurately in the Property Management System (OPERA).
• Provide guests with information about property facilities, hours, rates, and packages.
• Coordinate with Concierge and Restaurant reservations for seamless guest experiences.

Skills

Excellent communication skills

Active listening

Organizational skills

Telephone etiquette

Sales and upselling

Education

Degree/Diploma in Hotel Management or equivalent

Tools

Opera/Fidelio

Reservation systems

Microsoft Office

Job description

Bab Al Shams Desert Resort in Dubai seeks a Reservations Agent to drive guest bookings, handle inquiries, and deliver the brand’s service standard with warmth and accuracy.

The role focuses on maximizing revenue, inputting reservations in Opera, and coordinating with Concierge and Restaurants to ensure seamless guest experiences; UAE/GCC market knowledge and fluency in English are essential.