Nightlife Reservations Specialist – Upsell & VIP Experiences

Keka Technologies Private Limited; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Dynamic environment

Career growth opportunities

Exposure to MENA brands

Job summary

Addmind, a premier hospitality group in the Middle East, is seeking a Reservation Agent for Be Beach in Dubai. You will manage table reservations via phone, WhatsApp, and email, maintain SevenRooms with current availability and guest details, and confirm bookings for a high-energy venue.

The ideal candidate has at least 1 year in nightlife or hospitality, excellent English communication, and a track record in upselling premium tables and experiences during events.

Qualifications

• Minimum 1 year of experience in nightlife, hospitality, or venue reservations.
• Proficiency with SevenRooms or similar reservation management systems.
• Experience upselling premium tables and packages.
• Fluent, professional English; strong written and verbal communication.
• Experience managing guest interactions via WhatsApp and phone calls.
• Ability to remain calm and professional in a fast-paced, high-volume environment.
• Flexibility to work rotating shifts (first shift: 9:00 AM start / night shift: 1:00–2:00 AM finish).
• Willingness to work extended hours during special events and peak periods.
• Must be currently based in Dubai for trial period completion

Responsibilities

• Process and manage table reservations via phone, WhatsApp, and email with accuracy and professionalism
• Maintain SevenRooms system with current availability, pricing, and guest information
• Confirm bookings and communicate reservation details clearly to guests
• Handle last-minute changes, cancellations, and adjustments efficiently
• Engage guests via WhatsApp and phone calls using excellent English communication
• Upsell premium table packages, special experiences, and event offerings to maximize revenue
• Build rapport with guests and recommend offerings based on occasion and preferences
• Manage inquiries regarding VIP tables, bottle service, event packages, and dining experiences
• Coordinate reservations during high-profile events featuring DJs and special entertainment
• Work flexible, extended hours during special events as required
• Liaise with front-of-house and management teams to ensure smooth guest arrivals
• Maintain detailed notes on guest preferences and special requests for personalized service

Skills

English communication

Upselling

Tools

SevenRooms

Job description

Addmind, a premier hospitality group in the Middle East, is seeking a Reservation Agent for Be Beach in Dubai. You will manage table reservations via phone, WhatsApp, and email, maintain SevenRooms with current availability and guest details, and confirm bookings for a high-energy venue.

The ideal candidate has at least 1 year in nightlife or hospitality, excellent English communication, and a track record in upselling premium tables and experiences during events.