Reservation Manager - Night Life

Addmind Hospitality; Dubai; On-site; AED 223,000 - 335,000; Full time

Benefits offered by this job

Be Beach exposure to premium venues

Career growth and development

Multicultural work environment

Job summary

Addmind Hospitality seeks a seasoned Reservations Manager for Be Beach in Dubai. Lead the reservations function, optimize calls, emails, and messaging channels, and drive revenue through upselling.

Must have proven success in premium nightlife or beach clubs and strong team leadership. Role demands excellent communication, high energy, and the ability to manage a high-volume operation while delivering exceptional guest experiences during events and peak periods.

Qualifications

• Minimum 5 years in Reservations or Guest Relations management in premium nightlife venues.
• Bachelor’s Degree in Hospitality, Business Admin or related field.
• Proficient with SevenRooms or similar systems; MS Office and POS experience.

Responsibilities

• Oversee all reservations via phone, WhatsApp, and email with accuracy and professionalism.
• Manage SevenRooms: availability, pricing, profiles and reporting.
• Lead and schedule reservations team; handle escalations and complex group bookings.
• Drive revenue through upselling premium packages, VIP experiences, and events.
• Maintain VIP guest relations, preferences, and high-value client relationships.
• Coordinate events and ensure seamless guest arrivals with different teams.

Skills

Leadership

Communication

Upselling

Guest relations

Organizational skills

Education

Bachelor's Degree in Hospitality Management / Business Administration

Tools

SevenRooms

Microsoft Office

POS systems

Job description

Job Description:

About Addmind

Addmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.

We are seeking an experienced Reservations Manager to lead the reservations function at Be Beach. The ideal candidate must have proven experience within premium nightlife, nightclubs, beach clubs, or similar high-energy hospitality venues, with strong expertise in reservations operations and team leadership. They should have a proven ability to drive revenue through upselling, VIP bookings, and high-value guest relationships. This role requires excellent communication, strong commercial awareness, and the ability to manage a high-volume reservations operation while delivering an exceptional guest experience in a fast-paced nightlife and beach club environment.

Position Type: Full-Time

Key Responsibilities

Reservations Operations & Management

• Oversee and manage all incoming reservations across phone, WhatsApp, and email, ensuring accuracy, efficiency, and a consistently professional guest experience.
• Manage the SevenRooms system, including availability, pricing, guest profiles, and reporting.
• Ensure adequate cover of the reservations office at all times and manage team scheduling accordingly.
• Handle escalated booking requests, last-minute changes, cancellations, and complex group arrangements.
• Ensure all telephone reservations are correctly processed and entered into the reservation system.
• Confirm next-day reservations by phone and ensure all related control procedures are followed consistently.
• Ensure the reservation system is checked and flagged daily for VIPs, private dining requirements, and special requests.
• Supply guests with accurate information regarding restaurant facilities, menus, group venues, and booking procedures.

Revenue & Upselling

• Improve the call-to-sale conversion rate and increase occupancy and average spend.
• Drive revenue through the strategic upselling of premium table packages, VIP experiences, bottle service, and event offerings.
• Monitor and report on reservations performance, conversion rates, and revenue contribution.
• Identify opportunities to maximise yield across the venue calendar, particularly during high-demand and event periods.
• Set upselling targets for the reservations team and support them in achieving consistent results.

Guest Relations

• Ensure all guests receive a positive, professional, and personalised impression of the venue at every touchpoint.
• Serve as a senior point of contact for VIP guests, corporate clients, and key accounts.
• Maintain detailed guest preference notes and act on them consistently across all interactions.
• Build long-term relationships with returning guests, high-value clientele, and hotel concierges to drive loyalty and repeat bookings.
• Resolve guest concerns and complaints promptly and professionally.

Event & Operations Coordination

• Coordinate reservations planning and capacity management during high-profile events featuring DJs and special entertainment.
• Liaise closely with front-of-house, management, and marketing teams to ensure seamless guest arrivals and event execution.
• Prepare reservation briefings and run sheets for the operations team ahead of peak periods and events.
• Provide clear and timely communication to all relevant departments throughout the day.

Team Leadership & Development

• Lead, coach, and develop the reservations team.
• Conduct regular performance reviews and provide ongoing coaching and feedback.
• Foster a culture of accountability, excellence, and guest-first service within the team.
• Promote the company's vision, values, and model the expected behaviours at all times.

Reporting & Analysis

• Prepare consistent operational reports for senior management including covers, revenue, conversion rates, and guest feedback.
• Report, analyse, and actively drive business to ensure consistently strong service periods.
• Maintain accurate records of bookings, cancellations, no-shows, and guest correspondence.

Requirements

• Minimum 5 years of experience in a similar Reservations or Guest Relations management role, with proven experience in premium nightlife, nightclubs, beach clubs, or similar high-energy hospitality venues.
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Proficiency with SevenRooms or similar reservation management systems is essential.
• Proficient in Microsoft Office tools and POS systems.
• Proven track record of driving revenue through upselling and managing high-value client relationships.
• Fluent English with strong written and verbal communication skills; Arabic is an advantage.
• Experience managing guest interactions across WhatsApp, phone, and email at a senior level.
• Strong organisational skills with the ability to manage multiple priorities in a high-volume environment.
• Flexibility to work rotating shifts including evenings, weekends, and extended hours during special events.
• Must be currently based in Dubai.

What We Offer

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high-profile brands, venues, and events across the MENA region.
• Career growth and professional development opportunities.

Join Us

If you are a driven hospitality professional with a passion for guest experience and the energy of premium beach club and nightlife venues, we would love to hear from you.