Automotive Service Advisor: Customer Care & Diagnostics

800 CARGURU MOBILE AUTO REPAIR SERVICES(BRANCH); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

800 CARGURU MOBILE AUTO REPAIR SERVICES(BRANCH) in Dubai seeks an experienced Service Advisor to handle customer calls, document vehicle issues, and coordinate with technicians for diagnostics, inspection, and repairs. You will prepare quotations, estimates, and invoices while maintaining clear communication with customers about timelines and next steps.

The role requires 2 to 5 years of experience in automotive service advisory, with UAE garage or workshop experience preferred.

Qualifications

• Experience in customer service within automotive service environments.
• Ability to prepare quotations, estimates, job cards and invoices.
• Strong communication and complaint-handling skills.
• Sales-oriented with ability to convert inquiries into bookings.

Responsibilities

• Attend customer calls and service inquiries professionally.
• Record customer concerns and understand vehicle problems.
• Provide preliminary guidance and timelines to customers.
• Prepare job cards, quotations and service estimates.
• Coordinate with technicians and operations for inspection and repair.

Skills

Customer service

Communication

Complaint handling

Sales orientation

CRM usage

Workshop coordination

Education

Diploma or technical qualification in Automobile Engineering or related field

Tools

MS Office

CRM systems

Workshop management systems

Job description

800 CARGURU MOBILE AUTO REPAIR SERVICES(BRANCH) in Dubai seeks an experienced Service Advisor to handle customer calls, document vehicle issues, and coordinate with technicians for diagnostics, inspection, and repairs. You will prepare quotations, estimates, and invoices while maintaining clear communication with customers about timelines and next steps.

The role requires 2 to 5 years of experience in automotive service advisory, with UAE garage or workshop experience preferred.