Night Manager — Overnight Operations & Guest Care

Hilton; United Arab Emirates; On-site; AED 134,000 - 223,000; Full time

Job summary

Conrad Dubai, part of Hilton, is seeking a Night Manager to lead overnight operations and ensure exceptional service throughout the night. You will coordinate departments, manage late arrivals and guest concerns, and oversee nightly financial activity with strict adherence to internal controls.

The role emphasizes discretion, meticulous attention to detail, and a commitment to maintaining Conrad Dubai's high standards of hospitality and safety for all guests and team members.

Responsibilities

• Lead overnight operations: Oversee the hotel throughout the night, coordinating departments to maintain attentive service, guest comfort, and operational readiness.
• Deliver thoughtful guest care: Manage late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.
• Oversee the night audit: Ensure daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
• Safeguard payment accuracy: Review payment and credit card transactions, resolve discrepancies, and elevate concerns appropriately.
• Strengthen audit processes: Investigate reporting anomalies and work with department leaders to address underlying causes and improve accuracy.
• Respond calmly to emergencies: Coordinate overnight incident responses in line with hotel procedures, prioritising guest and team member safety.
• Guide and develop the team: Allocate duties, monitor performance, and provide practical coaching to uphold Conrad Dubai’s service standards.
• Prepare a clear handover: Brief the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.

Job description

Conrad Dubai, part of Hilton, is seeking a Night Manager to lead overnight operations and ensure exceptional service throughout the night. You will coordinate departments, manage late arrivals and guest concerns, and oversee nightly financial activity with strict adherence to internal controls.

The role emphasizes discretion, meticulous attention to detail, and a commitment to maintaining Conrad Dubai's high standards of hospitality and safety for all guests and team members.