Night Manager: Lead Overnight Ops & Guest Experience

AccorHotels Middle East; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

Hyde is seeking an experienced Night Manager to oversee overnight hotel operations, ensuring safe, smooth, and guest-centric service. You will lead the Front Office and Night teams, supervise the nightly audit and revenue reconciliation, and coordinate with Housekeeping, Reservations, Finance, Engineering, and Revenue Management.

The role demands strong leadership, security awareness, and exceptional English communication to deliver memorable guest experiences and uphold Hyde's standards.

Qualifications

• Proven experience in a night management or supervisory role within hospitality or similar customer-focused environment
• Strong leadership and team management skills with ability to motivate staff
• Exceptional guest service orientation with commitment to delivering outstanding customer experiences
• Advanced proficiency with Opera PMS, Outlook and Microsoft Office
• Excellent written and verbal communication in English; additional languages a plus

Responsibilities

• Lead and support the Front Office and Night team during overnight operations.
• Ensure the smooth running of the hotel whilst acting as the Manager on Duty.
• Complete and oversee the nightly audit and revenue reconciliation processes.
• Handle guest inquiries, requests, and escalations professionally and efficiently.
• Maintain the safety and security of guests, team members, and property.
• Coordinate responses to emergencies and incidents when required.
• Drive exceptional guest satisfaction and uphold service standards.
• Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management.
• Manage night shift staffing schedules, coordinate break times, and ensure adequate team coverage throughout the shift.
• Conduct regular property inspections and quality assurance checks to maintain cleanliness, functionality, and guest-ready standards.
• Identify revenue optimisation opportunities and support upselling initiatives to maximise occupancy and ancillary revenue.
• Provide coaching, support, and feedback to night team members, fostering professional development and service excellence.
• Prepare comprehensive shift reports and handover documentation for day management, highlighting key incidents, guest feedback, and operational matters.

Skills

Leadership

Night management

Guest service orientation

Opera PMS

Security procedures

Tools

Opera PMS

Microsoft Outlook

MS Office

Job description

Hyde is seeking an experienced Night Manager to oversee overnight hotel operations, ensuring safe, smooth, and guest-centric service. You will lead the Front Office and Night teams, supervise the nightly audit and revenue reconciliation, and coordinate with Housekeeping, Reservations, Finance, Engineering, and Revenue Management.

The role demands strong leadership, security awareness, and exceptional English communication to deliver memorable guest experiences and uphold Hyde's standards.