Night Manager

Hilton; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Night Manager for Conrad Dubai to lead overnight operations and support a dedicated team in delivering exceptional guest experiences. The role focuses on ensuring safety, service quality, and seamless night-time procedures across departments.

You will manage late arrivals, early departures, and guest concerns with discretion, while upholding Hilton's service standards and audit controls. The position offers a dynamic environment in a world-class hotel.

Qualifications

• Passion for spreading warmth of hospitality and delivering memorable guest experiences.
• Acting with integrity and doing the right thing.
• Inspiring others through leadership and teamwork.
• Ownership and accountability in daily night operations.

Responsibilities

• Oversee overnight hotel operations and coordinate departments for attentive service.
• Manage late arrivals, early departures, and guest concerns with discretion.
• Oversee the night audit, ensuring accurate posting, reconciliation and reporting.
• Review payment transactions, resolve discrepancies and escalate concerns as needed.
• Strengthen audit processes by investigating anomalies and addressing root causes.
• Coordinate overnight incident responses prioritising guest and team safety.
• Lead and coach the night shift, allocating duties and monitoring performance.
• Provide a clear handover to the incoming team with priorities and ongoing tasks.

Skills

Hospitality

Leadership

Team management

Guest service

Job description

Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Manager at the award-winning Conrad Dubai, you’ll lead overnight operations, support your team, and respond to guest needs with discretion and care, ensuring every guest feels welcomed and reassured throughout the night. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day as a Night Manager at Conrad Dubai:

• Lead overnight operations: Oversee the hotel throughout the night, coordinating departments to maintain attentive service, guest comfort, and operational readiness.
• Deliver thoughtful guest care: Manage late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.
• Oversee the night audit: Ensure daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
• Safeguard payment accuracy: Review payment and credit card transactions, resolve discrepancies, and elevate concerns appropriately.
• Strengthen audit processes: Investigate reporting anomalies and work with department leaders to address underlying causes and improve accuracy.
• Respond calmly to emergencies: Coordinate overnight incident responses in line with hotel procedures, prioritising guest and team member safety.
• Guide and develop the team: Allocate duties, monitor performance, and provide practical coaching to uphold Conrad Dubai’s service standards.
• Prepare a clear handover: Brief the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.

Qualifications

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.