Night Manager (Front Office)

Hilton; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Hilton Dubai is seeking a proactive Night Manager to supervise the Front Office during night hours and ensure a seamless guest experience from check-in to check-out.

You will lead the night team, perform Night Audit duties, manage cash handling, upsell services, and maintain high service standards while upholding Hilton policies and safety procedures.

Qualifications

• Excellent command of English and Arabic languages.
• Experience supervising Front Office teams in hotel/retail/leisure.
• High IT proficiency and familiarity with hotel systems.
• Strong leadership, interpersonal and communication skills.
• Accountable, resilient and committed to customer service.
• Ability to work under pressure and adaptable to changes.

Responsibilities

• Oversee the night-hour supervision of the Front Office Team to ensure readiness and guest satisfaction from check-in to check-out.
• Serve as the point of contact for regular and VIP Guests during the night shift.
• Complete Night Audit duties and ensure accurate cash handling.
• Maximise room occupancy at best rates and promote hotel services via up-selling.
• Maintain knowledge of hotel products, pricing, policies, and local area.
• Represent the Hotel Manager in their absence and manage emergencies.
• Conduct health and safety checks and ensure proper handover to Early staff.
• Lead Night Teams training and support continuous development.
• Adhere to security procedures and property management system usage.
• Collaborate with other departments as required.

Skills

Front Office supervision

People management

IT proficiency

Leadership

Communication

Customer service

Bilingual EN/AR

Teamwork

Problem-solving

Tools

Front Office Management Systems

Job description

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing

As Night Manager you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotel
• Manage record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Assist other departments as necessary

EOE/AA/Disabled/Veterans

What are we looking for

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Excellent command of both (English & Arabic) Language
• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

Manager