Night Manager at Conrad Dubai

Hilton; United Arab Emirates; On-site; AED 134,000 - 223,000; Full time

Job summary

Conrad Dubai, part of Hilton, is seeking a Night Manager to lead overnight operations and ensure exceptional service throughout the night. You will coordinate departments, manage late arrivals and guest concerns, and oversee nightly financial activity with strict adherence to internal controls.

The role emphasizes discretion, meticulous attention to detail, and a commitment to maintaining Conrad Dubai's high standards of hospitality and safety for all guests and team members.

Responsibilities

• Lead overnight operations: Oversee the hotel throughout the night, coordinating departments to maintain attentive service, guest comfort, and operational readiness.
• Deliver thoughtful guest care: Manage late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.
• Oversee the night audit: Ensure daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
• Safeguard payment accuracy: Review payment and credit card transactions, resolve discrepancies, and elevate concerns appropriately.
• Strengthen audit processes: Investigate reporting anomalies and work with department leaders to address underlying causes and improve accuracy.
• Respond calmly to emergencies: Coordinate overnight incident responses in line with hotel procedures, prioritising guest and team member safety.
• Guide and develop the team: Allocate duties, monitor performance, and provide practical coaching to uphold Conrad Dubai’s service standards.
• Prepare a clear handover: Brief the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Manager at the award-winning Conrad Dubai, you’ll lead overnight operations, support your team, and respond to guest needs with discretion and care, ensuring every guest feels welcomed and reassured throughout the night. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day as a Night Manager at Conrad Dubai:

• Lead overnight operations: Oversee the hotel throughout the night, coordinating departments to maintain attentive service, guest comfort, and operational readiness.
• Deliver thoughtful guest care: Manage late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.
• Oversee the night audit: Ensure daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
• Safeguard payment accuracy: Review payment and credit card transactions, resolve discrepancies, and elevate concerns appropriately.
• Strengthen audit processes: Investigate reporting anomalies and work with department leaders to address underlying causes and improve accuracy.
• Respond calmly to emergencies: Coordinate overnight incident responses in line with hotel procedures, prioritising guest and team member safety.
• Guide and develop the team: Allocate duties, monitor performance, and provide practical coaching to uphold Conrad Dubai’s service standards.
• Prepare a clear handover: Brief the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every