Night Front Desk Supervisor

Aloft Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Aloft Hotels in Dubai is seeking a Front Desk/Guest Services Associate to handle check-ins, verify identities, manage room assignments, and issue keys. You will ensure payment and Marriott Rewards details are correct and your efficiency helps smooth guest arrivals.

The role requires welcoming service, accuracy in billing, and processing diverse payment methods. With at least one year supervisory or related experience preferred, you will support a team and uphold Marriott standards of service.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Education

High school diploma or GED

Job description

Aloft Hotels in Dubai is seeking a Front Desk/Guest Services Associate to handle check-ins, verify identities, manage room assignments, and issue keys. You will ensure payment and Marriott Rewards details are correct and your efficiency helps smooth guest arrivals.

The role requires welcoming service, accuracy in billing, and processing diverse payment methods. With at least one year supervisory or related experience preferred, you will support a team and uphold Marriott standards of service.