New Openings Support Manager

AMAN Group; Dubai; On-site; AED 400,000 - 550,000; Full time

Job summary

Aman Group is seeking a New Openings Support Manager to coordinate and support the delivery of new hotel openings across the Aman portfolio. You will work with Regional New Openings Managers, corporate teams and property leadership to ensure milestones, operational readiness and brand standards are executed on time.

The role is office-based and exposes you to multiple luxury hospitality projects across the pre-opening lifecycle.

Qualifications

• Minimum 2 years in luxury hospitality, hotel operations, guest experience, project coordination, or pre-opening environments.

Responsibilities

• Coordinate pre-opening activities across corporate departments, regional teams and property leadership.
• Plan and track opening milestones, budgets, manning, procurement systems, readiness and operational setup.
• Escalate risks, delays or challenges as required.
• Consolidate updates and support regular reporting and reviews.
• Develop and maintain pre-opening SOPs, tools and templates.
• Support OS&E coordination and budget/manning tracking in partnership with Finance/HR.

Skills

Organisation & project coordination

Verbal & written communication

English fluency

Proactive, detail-oriented

Cross-department collaboration

Pressure management

MS Office / PM tools

Tools

Microsoft Office

Project management tools

Collaboration tools

Job description

Join our dynamic corporate team and become part of Aman Group With offices strategically located around the world Zug London Dubai Singapore Bangkok Miami and New York our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand

Role

The New Openings Support Manager plays a key role in coordinating and supporting the delivery of new hotel and resort openings across the Aman portfolio Working closely with the Regional New Openings Manager corporate teams and property leadership this role ensures that opening milestones operational readiness activities and brand standards are tracked and executed in line with agreed timelines and Hotel Management Agreements The position is office-based and provides exposure to multiple projects stakeholders and luxury hospitality operations across the pre-opening lifecycle

Responsibilities

• Coordinate pre-opening activities across corporate departments regional teams and property leadership
• Support the planning and tracking of key opening milestones including budgets manning procurement systems readiness and operational setup
• Escalate project risks delays or challenges as required
• Consolidate project updates and support regular reporting and status reviews
• Assist with the development and maintenance of pre-opening SOPs tools and templates
• Support pre-opening budget and manning plan tracking in partnership with Finance and Human Resources
• Assist the OS amp E team with project coordination and operational requirements when needed
• Coordinate task force deployments trial periods and operational readiness activities
• Support trial runs and simulations identifying improvement opportunities and communicating findings to property leadership
• Assist with defect tracking and punch-list management to ensure operational issues are resolved before opening
• Provide short-term post-opening support and assist with lessons learned reviews
• Maintain project trackers documentation shared files and reporting tools
• Organise project meetings prepare agendas and meeting minutes and track follow-up actions
• Support general administration and correspondence relating to new opening projects
• Undertake additional project-related responsibilities as required

Requirements

Requirements Minimum 2 years of experience within luxury hospitality hotel operations guest experience project coordination or pre-opening environments Strong understanding of hotel operations with on-property operational experience highly preferred Excellent organisational and project coordination skills with the ability to manage multiple priorities simultaneously Ability to work effectively across departments regions and cultures in a fast-paced environment Strong verbal and written communication skills Proactive detail-oriented and solutions-focused approach Comfortable working under pressure and managing competing deadlines Proficient in Microsoft Office applications and project management or collaboration tools Exposure to pre-opening activities OS amp E coordination operational readiness budgets or manning plans is advantageous Flexible and adaptable to changing business needs Fluency in English is required additional languages are beneficial Passion for luxury hospitality and delivering successful hotel openings

Minimum 2 years of experience within luxury hospitality, hotel operations, guest experience, project coordination, or pre-opening environments. Strong understanding of hotel operations, with on-property operational experience highly preferred. Excellent organisational and project coordination skills with the ability to manage multiple priorities simultaneously. Ability to work effectively across departments, regions, and cultures in a fast-paced environment. Strong verbal and written communication skills. Proactive, detail-oriented, and solutions-focused approach. Comfortable working under pressure and managing competing deadlines. Proficient in Microsoft Office applications and project management or collaboration tools. Exposure to pre-opening activities, OS&E coordination, operational readiness, budgets, or manning plans is advantageous. Flexible and adaptable to changing business needs. Fluency in English is required; additional languages are beneficial. Passion for luxury hospitality and delivering successful hotel openings.