Glamping Manager Operations

Client of WhiteCrow Research; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Client of WhiteCrow Research seeks a Resort Operations professional to oversee daily resort operations, ensuring smooth service delivery and high guest satisfaction across front office, guest services, and facilities.

You will lead operational teams, coordinate with housekeeping, FM, F&B, and revenue teams, manage costs, and drive continuous improvement while upholding SOPs and safety standards.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management or related field.
• Minimum 2 years of experience in Room division.
• Proficiency in Opera PMS, cloud, SynXis, and Channel Manager systems is an advantage.
• Strong analytical, organizational, and reporting skills.
• Excellent communication skills in English; additional languages are a plus.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Strong customer service orientation.
• Proactive, detail-oriented, and results-driven.
• Ability to work independently as well as collaboratively in a team.
• Flexible and adaptable to changing operational needs.
• High level of integrity and professionalism.

Responsibilities

• Oversee daily resort operations and ensure smooth, efficient service delivery.
• Maintain high guest satisfaction and promptly address guest concerns and service recovery.
• Oversee reservations, check-in/check-out, guest relations, room allocation, billing, and buggy guest transportation services.
• Lead, coach and develop operational teams while ensuring appropriate staffing and performance.
• Ensure villas facilities, activities, and guest areas are fully prepared and maintained to operational standards.
• Ensure all operations follow company SOPs, safety requirements, and applicable regulatory standards.
• Work closely with Housekeeping, Engineering, FM, F&B, Entertainment, Security, HR, Finance and Revenue teams.
• Monitor operational costs, manpower resources, and productivity to support budget and business objectives.
• Coordinate with Revenue and Sales & Marketing teams to support occupancy, room revenue, promotions, and commercial opportunities.
• Identify operational gaps and implement improvements to enhance efficiency, service quality, and the overall guest experience.

Skills

English communication

Analytical skills

Organizational skills

Customer service orientation

Multitasking ability

Team collaboration

Education

Bachelor's or Diploma in Hospitality Management

Tools

Opera PMS

SynXis

Channel Manager

Cloud-based systems

Job description

Responsibilities

• Resort Operations Oversee daily resort operations and ensure smooth and efficient service delivery
• Guest Experience Maintain high guest satisfaction and promptly address guest concerns and service recovery
• Front Office amp Guest Services Oversee reservations check-in out guest relations room allocation billing and buggy guest transportation services
• Team Management Lead coach and develop operational teams while ensuring appropriate staffing and performance
• Operational Readiness Ensure villas facilities activities and guest areas are fully prepared and maintained to operational standards
• SOP amp Compliance Ensure all operations follow company SOPs safety requirements and applicable regulatory standards
• Cross-Department Coordination Work closely with Housekeeping Engineering FM F amp B Entertainment Security HR Finance and Revenue teams
• Cost amp Resource Management Monitor operational costs manpower resources and productivity to support budget and business objectives
• Revenue Support Coordinate with Revenue and Sales amp Marketing teams to support occupancy room revenue promotions and commercial opportunities
• Continuous Improvement Identify operational gaps and implement improvements to enhance efficiency service quality and the overall guest experience

Requirements

• Bachelor s degree or Diploma in Hospitality Management or related field
• Minimum 2 years of experience in Room division
• Proficiency in Opera PMS, cloud, SynXis, and Channel Manager systems is an advantage.
• Strong analytical, organizational, and reporting skills.
• Excellent communication skills in English; additional languages are a plus.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Strong customer service orientation.
• Proactive, detail-oriented, and results-driven.
• Ability to work independently as well as collaboratively in a team.
• Flexible and adaptable to changing operational needs.
• High level of integrity and professionalism