Sales and Marketing Coordinator

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

One&Only Royal Mirage is seeking a Sales and Marketing Coordinator to provide comprehensive administrative and coordination support to the department. The role focuses on handling proposals, client communications, CRM data management and coordination of marketing materials.

The ideal candidate will have a Bachelor’s degree in Hospitality Management or related field, experience in luxury hospitality, and strong organizational and communication skills to support internal teams and partner

Qualifications

• Bachelor's degree in Hospitality Management or related field required.
• Previous experience in sales, marketing or general administration preferred in luxury hospitality.
• Proficiency with CRM systems and MS Office suite.

Responsibilities

• Provide day-to-day administrative support to Sales & Marketing including proposals, contracts, itineraries, presentations and client correspondence.
• Maintain client databases, sales activity trackers and ensure data accuracy.
• Coordinate onboarding of partners, assist with travel arrangements and sales-related tasks.
• Support budgeting and tracking of marketing expenses and procurement coordination.
• Prepare sales reports, monitor performance and assist with market analysis.

Skills

Sales & Marketing coordination

CRM systems

Microsoft Office

Communication skills

Organisational skills

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

Sales and Marketing Coordinator

At One amp Only we exist to create joy for our guests through anticipation creativity precision empathy and warmth We tailor every aspect of our guests stay to bring their dreams and desires to life With an atmosphere that s chic but wonderfully unstuffy and a team who are meticulous but warm we seek to exceed our guests expectations at every possible turn

Gleaming in the vibrant heart of New Dubai enveloped in private sands and luxuriant gardens One amp Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine With abundant knowledge and generosity we anticipate our guest s every need and surpass expectations Whether we are designing the perfect family day out or arranging a romantic private dinner we approach everything with imagination to spark a sense of playfulness discovery and adventure This is not simply our job it s our passion

To provide comprehensive administrative and coordination support to the Sales amp Marketing department ensuring the smooth and efficient execution of daily operations sales activities marketing initiatives and client communications The role supports the team in maintaining accurate records coordinating commercial activities preparing reports and materials and delivering a high standard of service to clients and business partners

Key Responsibilities

Sales Administration amp Coordination

• Provide day-to-day administrative support to the Sales amp Marketing team including preparing proposals contracts itineraries presentations reports and client correspondence
• Maintain and regularly update client databases Salesforce account records sales activity trackers and other relevant systems to ensure accuracy and data integrity
• Manage incoming sales enquiries and assist with client requests ensuring timely responses and effective follow-up
• Monitor outstanding proposals enquiries and client requests coordinating with the sales team to ensure deadlines are met and potential business opportunities are followed up
• Maintain sales calendars appointment schedules and activity trackers to support the effective planning and execution of sales activities
• Prepare sales reports monitor account production track performance and assist with the analysis of business trends and commercial opportunities
• Support the onboarding of new travel trade partners by coordinating documentation contracts account information and the distribution of relevant resort materials
• Assist with familiarisation trips FAM trips including guest arrangements itineraries internal coordination and post-visit follow-up
• Assist the sales team whenever required with site visits and other sales-related tasks
• Prepare complimentary forms entertainment requests and voucher requests as required by the sales team and raise expenses as needed

Marketing Support

• Coordinate with the Marketing team on the preparation updating and distribution of sales collateral presentations promotional materials and resort information
• Assist with the implementation of Marketing campaigns promotional offers partner activations and marketing initiatives ensuring timely communication with relevant stakeholders
• Support the coordination of marketing materials for trade partners sales visits exhibitions and commercial presentations
• Assist in maintaining up-to-date marketing resources image libraries fact sheets and other sales and promotional content
• Ensure consistency and accuracy of resort information across presentations partner communications and marketing materials
• Complete complimentary form submissions and other admin tasks related to Marketing expenses
• Take full responsibility for budget tracking PR raising coordination with procurement and general tracking of all Marketing expenses

Finance amp General Administration

• Create Purchase Requisitions PRs in FMC and liaise with the Finance department to facilitate the timely processing of invoices and payments
• Assist with administrative documentation expense tracking filing and record-keeping in accordance with departmental procedures
• Support the coordination of departmental meetings appointments travel arrangements and other administrative requirements as needed
• Maintain organised records and ensure relevant documentation is readily accessible to support efficient departmental operations

Qualifications amp Requirements

• Bachelor s degree in Hospitality Management Business Administration Sales amp Marketing or a related field
• Previous experience in sales marketing or general administration preferably within the luxury hospitality industry
• Strong organisational and time-management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills with a professional and service-oriented approach
• Proficiency in Microsoft Office applications particularly Excel Word and PowerPoint familiarity with Salesforce or other CRM systems is an advantage
• Strong attention to detail and accuracy in handling data documentation and correspondence
• Effective interpersonal skills and the ability to collaborate with multiple departments and external partners
• A proactive flexible and team-oriented attitude with strong problem-solving skills and the ability to anticipate departmental needs
• A professional demeanour and commitment to maintaining the standards expected within a luxury hospitality environment