Merchant Acquisition & Payments Growth Specialist

Transguard Workforce Solutions; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Transguard Workforce Solutions in the UAE seeks a Merchant Sales Specialist to partner with the Merchant Relationship Manager, driving market growth and expanding the Bank's acceptance across Dubai and surrounding territories.

You will work with initiative, presenting a professional appearance, and ensure alignment with the Bank's strategic objectives while building relationships with merchants and internal teams.

Qualifications

• Strong background in the Merchant Business sector.
• Minimum of 7 years of relevant experience.
• The ideal candidate should possess solid industry knowledge, proven sales skills, and experience working within a merchant acquiring or payments environment.

Responsibilities

• Achieve monthly and annual merchant signing and DBV target across point of sale and online merchants.
• Ensure and increase Bank's acceptance in the assigned territory.
• Conduct onsite market surveys (POC) / Testing and approach potential merchants for signing.
• Work on holdouts (Non accepting SEs) to convert them to accepting merchants.
• Drive DBV volumes through early activation of signed merchants.
• Plan and prepare a daily/weekly schedule to visit all SE’s on assigned areas.
• Ensure SE staff is educated on Card acceptance procedures and fraud prevention during set-up and servicing calls.
• Review monthly signing and DBV reports.
• Regular contacts with SE owners/managers, sales personnel, finance managers and cashiers.
• Constant contact with Merchant Business team, ESG, authorizations, customer services, marketing, other staff in UAE & central office.
• Independently has the ability to identify causes and find solutions for operatinal problems with SE’s.
• To resolve and overcome obejctions to discount rates, speed of pay from existing SE’s and to be able to sign hold-outs
• Independently resolve staff conflict and find solution as appropriate d. Decision Making
• Recommend SES for inclusion in marketing campaigns
• Recommend cancellation of establishment and advise manager of threatened account of cancellation and plan an action to resolve them

Job description

Transguard Workforce Solutions in the UAE seeks a Merchant Sales Specialist to partner with the Merchant Relationship Manager, driving market growth and expanding the Bank's acceptance across Dubai and surrounding territories.

You will work with initiative, presenting a professional appearance, and ensure alignment with the Bank's strategic objectives while building relationships with merchants and internal teams.