Merchant Sales Specialist - NTF

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Transguard Workforce Solutions is seeking an experienced Merchant Relationship professional in the UAE to work with the Merchant Relationship Manager. You will drive merchant acceptance and signings across designated territories, conduct market surveys, and convert holdouts into active merchants.

The role requires a strong background in the merchant business, extensive sales experience, and knowledge of the payments environment.

Qualifications

• Strong background in the Merchant Business sector.
• Minimum of 7 years of relevant experience.
• Ideal candidate should possess solid industry knowledge, proven sales skills, and experience working within a merchant acquiring or payments environment.

Responsibilities

• Achieve monthly and annual merchant signing and DBV targets.
• Increase Bank's acceptance in the assigned territory.
• Conduct onsite market surveys and approach potential merchants for signing.
• Work on holdouts to convert them to accepting merchants.
• Drive DBV volumes through early activation of signed merchants.
• Plan daily/weekly schedules to visit all SEs in assigned areas.
• Educate SE staff on card acceptance procedures and fraud prevention.
• Review monthly signing and DBV reports.
• Maintain contacts with SE owners, sales personnel, finance managers and cashiers.
• Coordinate with Merchant Business team, ESG, authorizations, customer services, marketing and central office.
• Identify causes and provide solutions for operational problems with SEs.
• Address objections to discount rates and speed of pay from existing SEs.
• Recommend SES for inclusion in marketing campaigns
• Advise manager on threatened accounts and plan actions to resolve them.

Skills

Merchant acquiring

Sales experience

Payments industry

Job description

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

Job Summary :

The incumbent works in close cooperation with the Merchant Relationship Manager to ensure high level of Bank's acceptance across the assigned territories, perform market surveys, lead generation and conversion to increase Bank's foot print.

The position relies upon incumbent's ability to work with this own initiative. He is an ambassador of the company and therefore it is essential that a professional and business like appearance is maintained at all time & should ensure that he understands and implement the Bank's strategic objectives.

Core Responsibilities:

• Achieve monthly and annual merchant signing and DBV target across point of sale and online merchants.
• Ensure and increase Bank's acceptance in the assigned territory.
• Conduct onsite market surveys (POC) / Testing and approach potential merchants for signing.
• Work on holdouts (Non accepting SEs) to convert them to accepting merchants.
• Drive DBV volumes through early activation of signed merchants.
• Plan and prepare a daily/weekly schedule to visit all SE's on assigned areas.
• Ensure SE staff is educated on Card acceptance procedures and fraud prevention during set-up and servicing calls.
• Review monthly signing and DBV reports.
• Regular contacts with SE owners/managers, sales personnel, finance managers and cashiers.
• Constant contact with Merchant Business team, ESG, authorizations, customer services, marketing, other staff in UAE & central office.
• Independently has the ability to identify causes and find solutions for operatinal problems with SE's.
• To resolve and overcome obejctions to discount rates, speed of pay from existing SE's and to be able to sign hold-outs
• Independently resolve staff conflict and find solution as appropriate d. Decision Making
• Recommend SES for inclusion in marketing campaigns
• Recommend cancellation of establishment and advise manager of threatened account of cancellation and plan an action to resolve them

Required Qualifications

• Strong background in the Merchant Business sector
• Mminimum of 7 years of relevant experience.
• The ideal candidate should possess solid industry knowledge, proven sales skills, and experience working within a merchant acquiring or payments environment.