MENA Operations Lead – Payments & Partnerships

TerraPay Holdings Limited; Dubai; On-site; AED 300,000 - 700,000; Full time

Job summary

TerraPay Holdings Limited seeks a seasoned Senior Manager to lead Business Operations in the Dubai region, driving end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and governance across our partner network.

You will oversee transaction monitoring, incident management, and cross-functional collaboration with Technology, Compliance, Treasury, Product, and Finance teams to safeguard operational resilience and scale business performance.

Qualifications

• 10+ years in payments/fintech or cross-border remittance operations.
• Proven record in transaction processing, partner management, incident management and operational governance.
• Strong team leadership experience in dynamic, shift-based environments.
• Excellent communication skills in English; Arabic or French proficiency is an advantage.

Responsibilities

• Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with SOPs.
• Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
• Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
• Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
• Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.
• Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.
• Reporting & Governance: Provide operational reporting, insights, and visibility to senior management.
• Business Continuity: Ensure operational resilience and timely risk mitigation across the region.
• Strategic Leadership Support senior management with data-driven insights for strategic decision-making.
• Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.
• Drive initiatives to improve customer service, partnership strategy, and business performance.
• Champion process improvement and automation to enhance efficiency and scalability.

Skills

Leadership

English communication

Analytical skills

Cross-functional collaboration

MIS reporting

Operational governance

Transaction monitoring

Incident management

Partner management

Process improvement

Job description

TerraPay Holdings Limited seeks a seasoned Senior Manager to lead Business Operations in the Dubai region, driving end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and governance across our partner network.

You will oversee transaction monitoring, incident management, and cross-functional collaboration with Technology, Compliance, Treasury, Product, and Finance teams to safeguard operational resilience and scale business performance.