Payments Ops & Customer Success Lead

TAQAR CONSULTING CO. L.L.C; Dubai; On-site; AED 167,000 - 223,000; Full time

Benefits offered by this job

Competitive salary with performance 0

Career growth opportunities

Dynamic and international environment

Professional development opportunities

Job summary

TAQAR CONSULTING CO. L.L.C. in Dubai, UAE, seeks a Payment Customer Service Supervisor to lead customer operations, oversee payment support, and drive team performance in a fast-paced payments environment.

You will focus on customer growth, operational efficiency, payment coordination, and service quality improvement. The role offers a competitive salary and performance bonus in a dynamic, international setting.

Qualifications

• Bachelor’s degree in Finance, Economics, Business, or related field preferred.
• Minimum 3 years of experience in payment operations, customer operations, or financial services.
• Familiarity with payment processes, settlement operations, and transaction workflows.
• Experience in team supervision and KPI management.
• Strong analytical and problem-solving skills.
• Proficiency in English and Chinese (Mandarin).
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Develop and monitor team KPIs, including customer growth, transaction volume, and operational performance.
• Support team productivity through regular reviews, coaching, and performance tracking.
• Implement incentive and performance improvement initiatives.
• Maintain relationships with key customers and support transaction growth.
• Manage customer segmentation and engagement strategies.
• Respond to customer inquiries and improve overall customer experience.
• Coordinate payment collection and settlement processes.
• Monitor and resolve transaction or settlement issues, including delays and discrepancies.
• Work closely with internal teams to ensure accurate and timely payment processing.
• Monitor unusual transaction activity and elevate potential risks when necessary.
• Support compliance and operational control procedures.
• Track operational metrics such as payment success rates, conversion rates, and customer activity.
• Prepare reports and recommend process improvements based on performance data.

Skills

Financial services experience

Team supervision

English & Mandarin

Education

Bachelor’s degree in Finance, Economics, Business, or related field

Job description

TAQAR CONSULTING CO. L.L.C. in Dubai, UAE, seeks a Payment Customer Service Supervisor to lead customer operations, oversee payment support, and drive team performance in a fast-paced payments environment.

You will focus on customer growth, operational efficiency, payment coordination, and service quality improvement. The role offers a competitive salary and performance bonus in a dynamic, international setting.