Senior Manager

TerraPay Holdings Limited; Dubai; Vor Ort; AED 300.000 - 700.000; Vollzeit

Zusammenfassung

TerraPay Holdings Limited seeks a seasoned Senior Manager to lead Business Operations in the Dubai region, driving end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and governance across our partner network.

You will oversee transaction monitoring, incident management, and cross-functional collaboration with Technology, Compliance, Treasury, Product, and Finance teams to safeguard operational resilience and scale business performance.

Qualifikationen

• 10+ years in payments/fintech or cross-border remittance operations.
• Proven record in transaction processing, partner management, incident management and operational governance.
• Strong team leadership experience in dynamic, shift-based environments.
• Excellent communication skills in English; Arabic or French proficiency is an advantage.

Aufgaben

• Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with SOPs.
• Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
• Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
• Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
• Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.
• Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.
• Reporting & Governance: Provide operational reporting, insights, and visibility to senior management.
• Business Continuity: Ensure operational resilience and timely risk mitigation across the region.
• Strategic Leadership Support senior management with data-driven insights for strategic decision-making.
• Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.
• Drive initiatives to improve customer service, partnership strategy, and business performance.
• Champion process improvement and automation to enhance efficiency and scalability.

Kenntnisse

Leadership

English communication

Analytical skills

Cross-functional collaboration

MIS reporting

Operational governance

Transaction monitoring

Incident management

Partner management

Process improvement

Jobbeschreibung

Title: Senior Manager - Business Operations

Location: Dubai, UAE

Business Function: Business Operations

Role Purpose

TerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region. This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay's reputation in one of its most complex and strategic regions.

Key Responsibilities

• Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay's SOPs.
• Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
• Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
• Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
• Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.
• Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.
• Reporting & Governance: Provide operational reporting, insights, and visibility to senior management.
• Business Continuity: Ensure operational resilience and timely risk mitigation across the region.
• Strategic Leadership Support senior management with data-driven insights for strategic decision-making.
• Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.
• Drive initiatives to improve customer service, partnership strategy, and business performance.
• Champion process improvement and automation to enhance efficiency and scalability.

Essential Qualifications

• 10+ years of experience in payments, fintech, or cross-border remittance operations.
• Proven track record in transaction processing, partner management, incident management, and operational governance.
• Strong team leadership experience in dynamic, shift-based environments.
• Excellent communication skills in English; Arabic or French proficiency is an advantage.
• Strong analytical skills with ability to interpret MIS reports and provide actionable insights.